[Remote] Reference Lab Product Manager, Global Diagnostics at Zoetis

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Veterinary Medicine, Diagnostics, Animal HealthIndustries

Requirements

Strong project leadership capabilities to coordinate cross-functional work, maintain momentum, and drive execution of roadmap priorities
Ability to influence colleagues, stakeholders, and key executives through data and logic
Attunement to customer needs in veterinary medicine and experience using diagnostic products
Expertise in conducting continuous product discovery through experimentation and customer conversations to serve as Voice of Customer (VOC) expert
In-depth understanding of product users, product operations, veterinary needs, and best practices within animal hospitals
Ability to monitor product performance and Key Performance Indicators (KPIs)
Skills in providing ROI assessments for projects and making tradeoffs in investments between projects and features
Action-oriented with a “can do” and “does do” attitude, high energy, and proactive problem-solving
Displays empathy and curiosity with deep commitment to colleagues and customers, open to new ideas
Passionate (implied from traits)

Responsibilities

Own the product roadmap, vision, and strategy from cradle to grave, including budget guidance
Incorporate inputs from subject matter experts (SMEs) on Cross Functional Product Team (CFPT) to define problem statements and prioritize product backlog
Lead the CFPT and sub-teams in product break-fix needs, constant maintenance, performance improvements, enhancements, and new innovations
Define problem statements, product vision + strategy, and maintain product backlog by conducting continuous product discovery, aligning with Commercial teams, knowing users and operations, monitoring KPIs, providing ROI assessments, bringing feedback into backlog, emphasizing continuous improvement and prioritization, and delivering on open items with release schedules
Lead CFPT and sub-team collaboration by guiding empowerment for decisions, assigning OKRs, working with other Zoetis functions (team building, facilitation, feedback, psychological safety), communicating priorities/decisions/next steps, owning meeting cadence/agendas/tracking/follow-through, leveraging team for creative solutions, holding teams accountable, and being the VOC
Act as internal advocate, product expert, and evangelist by driving product experience in new launches across global markets, supporting preparation efforts, transferring materials/expertise to commercial/medical teams
Communicate regularly with Commercial, Medical, and Support teams on updates/deployment plans, creating documentation for training/service
Track industry trends and competitive landscape
Operate as product owner in ZTD software release process
Work with network of research veterinarians/experts in veterinary disciplines
Partner with Zoetis Business Development (BD) and GMS External Supply/Procurement to negotiate/re-negotiate agreements if applicable

Skills

Key technologies and capabilities for this role

Product RoadmapProduct StrategyProject LeadershipCross-Functional CoordinationProduct Backlog ManagementCustomer DiscoveryVoice of CustomerKPI MonitoringROI AssessmentPrioritizationVeterinary DiagnosticsAgile Methodologies

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a US remote position.

What are the key responsibilities of this role?

The role involves owning the product roadmap, vision, and strategy, leading the Cross Functional Product Team (CFPT), conducting continuous product discovery, and acting as the Voice of Customer (VOC) expert.

What skills are required for the Reference Lab Product Manager role?

Strong project leadership, ability to influence stakeholders with data and logic, customer attunement in veterinary medicine, and skills in team facilitation, feedback, and promoting psychological safety are essential.

What is the team structure like for this position?

The role leads a Cross Functional Product Team (CFPT) and sub-teams, guiding empowerment for key decisions, assigning OKRs, and fostering collaboration across Zoetis functions.

What makes a strong candidate for this product manager role?

Candidates with experience in product discovery, veterinary medicine knowledge, cross-functional leadership, and a passion for innovation and customer value will stand out.