Receptionist and Office Administrator (12 month FTC) at Vonage

London, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud CommunicationsIndustries

Requirements

Experience working in a similar Receptionist / Office Administrator role
Exceptional attention to detail with proven ability to maintain accuracy when organizing documents, inputting data in alpha-numerical order and verifying information within office management systems, policies, records and spreadsheets
Strong record-keeping and filing skills. Experienced in creating, updating, and maintaining comprehensive filing systems (digital and paper-based) to ensure easy retrieval and audit readiness
Organisational and time management skills. Capable of prioritising multiple administrative tasks and maintaining methodical workflows
Proficiency with Google Suite applications (Doc, Sheets, Gmail etc) and/or other record management systems for document tracking and communication
Professional communication and Front Desk management. Experienced in greeting visitors, managing calls, and handling correspondence while maintaining a professional and organized reception area
Confidentiality and data integrity. Demonstrated ability to handle sensitive information with discretion and maintain compliance with privacy policies
Process improvement mindset. Proactive in identifying ways to streamline administrative processes, enhance accuracy, and improve office efficiency
Ability to work in the London office Monday-Friday, 8am-5pm

Responsibilities

Maintain a clean, welcoming reception area; greet visitors, manage calls, messages, and refreshments
Oversee access card distribution and visitor management
Provide support for meeting rooms, kitchens, stationery points, and general office tidiness
Coordinate maintenance requests, cleaning, waste, and contractor activities, ensuring prompt issue resolution
Manage post, deliveries, and shipments; process purchase orders and contract renewals
Supervise Planned Preventative Maintenance (PPM), reactive maintenance, and compliance documentation
Support onboarding and offboarding processes, including equipment returns and storage allocation
Organise internal events and communications (emails, signage, Slack) to promote engagement
Act as primary contact in the Office Manager’s absence; train temporary reception cover as needed
Ensure compliance with UK Health & Safety regulations, maintaining fire logs and risk assessments
Serve as Chief Fire Marshal and First Aider; attend H&S meetings and maintain certifications
Manage access control systems, visitor records, and conduct periodic security and compliance audits

Skills

Receptionist duties

Visitor management

Access control

Facilities coordination

Health and safety

Purchase orders

Event organisation

Onboarding support

Slack

Multitasking

Vonage

Cloud-based communication services for businesses

About Vonage

Vonage provides cloud-based communication services to businesses of all sizes, from small startups to large enterprises. Its main offering is the Communications Platform as a Service (CPaaS), which allows companies to integrate voice, messaging, video, and data capabilities directly into their applications and processes. This integration helps businesses enhance customer engagement and streamline internal communications. Additionally, Vonage offers Unified Communications as a Service (UCaaS), which combines various communication tools into one platform, and Contact Center as a Service (CCaaS), which focuses on advanced customer service solutions. Unlike many competitors, Vonage operates on a subscription-based model, supplemented by usage-based fees, ensuring a steady income while allowing flexibility for clients. The goal of Vonage is to modernize communication infrastructure for businesses across various industries, improving their operational efficiency and customer service.

Holmdel Township, New JerseyHeadquarters

2001Year Founded

$361.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Hybrid Work Options

Risks

Leadership changes may disrupt strategic continuity at Vonage.

Regulatory pressures in India could challenge the Airtel partnership.

Adoption hurdles may slow the transition from SMS to Rich Communications Services.

Differentiation

Vonage offers a flexible portfolio of cloud-based communication applications and APIs.

The company provides CPaaS, UCaaS, and CCaaS solutions for diverse business needs.

Vonage's subscription and usage-based revenue model ensures financial stability and growth.

Upsides

Increased demand for integrated communication solutions boosts CPaaS and UCaaS markets.

Partnership with Airtel Business opens opportunities in the growing Indian market.

Collaboration with SAP enhances Vonage's competitive edge in AI-driven solutions.

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