Reception Part Time at Crestwood Behavioral Health

West Allis, Wisconsin, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Behavioral Health, HealthcareIndustries

Requirements

High school diploma or GED
Six (6) months of clerical or business training or receptionist experience, or equivalent
Willingness to periodically work at other Rogers Behavioral Health locations if occasional staffing needs arise
Availability for the schedule: Every Tuesday 4:00 PM - 9:00 PM & every other weekend 2:30 PM - 9:00 PM

Responsibilities

Proactively welcome patients, families, staff, and guests in an open, receptive, kind, and solution-oriented way
Actively engage with visitors as they enter, sit in, and leave the lobby/site
Receive, screen, and direct calls appropriately, while maintaining confidentiality of patient and staff information and ensuring a smooth handoff
Greet and manage visitor and patient arrivals ensuring a customer-focused handoff
Monitor the lobby for safety, wait times, behavioral/clinical concerns, etc., and escalate concerns requesting appropriate resources in a time-sensitive manner
Ensure coverage of the lobby during open hours
Coordinate requests for information and services as appropriate
Facilitate communication between departments and staff as needed
Make announcements using the overhead paging system/Relay Pros as directed and according to policy
Assist with the hospital’s emergency code situations as directed, including emergency paging
Provide miscellaneous services at the reception desk: monitor sign-out of hospital vehicles according to policy; sell meal tickets and other items as directed; balance petty cash; secure patient valuables according to policy; log parcels for shipping as directed; maintain the key log; and provide other services as directed
Train new and fill-in staff on role purpose, job duties, and expectations as assigned
Perform administrative duties as requested by leadership (e.g., scanning, ordering supplies)
On occasion, complete or support belongings checks and/or patient registration
Other duties as assigned

Skills

Key technologies and capabilities for this role

Customer ServicePhone HandlingVisitor ManagementConfidentialityAdministrative SupportLobby MonitoringCommunication CoordinationEmergency ResponseCash HandlingScheduling

Questions & Answers

Common questions about this position

What benefits are offered for this position?

Benefits include health, dental, and vision insurance for you and your family, 401(k) retirement plan, employee share program, life/disability insurance, flex spending accounts, tuition reimbursement, health and wellness program, and employee assistance program (EAP).

What is the schedule for this part-time receptionist role?

The schedule is every Tuesday from 4:00 PM - 9:00 PM and every other weekend from 2:30 PM - 9:00 PM.

What are the minimum education and experience requirements?

A high school diploma or GED is required, along with six months of clerical or business training, receptionist experience, or equivalent.

Is this position remote or on-site?

This is an on-site position involving welcoming visitors, managing the lobby, and monitoring safety at the facility, with occasional work at other Rogers Behavioral Health locations if needed.

What qualities make a strong candidate for this receptionist role?

Candidates should demonstrate a kind, solution-oriented approach to welcoming patients and visitors, strong communication skills for managing calls and handoffs while maintaining confidentiality, and the ability to monitor lobby safety and escalate concerns promptly.

Crestwood Behavioral Health

Provides tailored mental health services in California

About Crestwood Behavioral Health

Crestwood Behavioral Health, known for its tailored mental health services throughout California, cultivates a supportive and adaptive work environment. The company is distinguished by its accreditation from CARF, underscoring its commitment to maintaining high standards in mental health care and flexibility in addressing diverse needs. Working at Crest sheath offers a unique opportunity to engage in meaningful, recovery-oriented work in a growing field, ensuring personal and professional growth.

520 Capitol Mall #800, Sacramento, CA 95814, USAHeadquarters

1968Year Founded

VENTURE_UNKNOWNCompany Stage

501-1,000Employees