R-35239 Lead Teller at KeyBank

Kodiak, Alaska, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Retail BankingIndustries

Requirements

Experience as a Teller or in a similar banking role (implied for lead position)
Strong problem-solving and troubleshooting skills for client servicing issues
Ability to identify client financial needs through questioning and listening
Knowledge of regulatory, security, and internal audit controls
Coaching and leadership skills to observe and guide Tellers
Scheduling and staffing management capabilities

Responsibilities

Act as a resource in identifying and resolving client servicing issues
Serve as the primary troubleshooter for complex problems and client service needs
Enhance client relationships by providing distinctive quality service
Ask questions and listen to clients to uncover financial needs and transition them to a banker for deeper financial wellness conversations
Observe and provide coaching to Tellers to enhance client experience and operational effectiveness
Manage day-to-day Teller scheduling and staffing issues
Ensure branch compliance with regulatory, security, and internal audit controls
Embody a strong client experience culture, being present with every client and teammate
Assume responsibility for the efficient, effective, and accurate performance of teller duties

Skills

Key technologies and capabilities for this role

client servicingproblem solvingfinancial advisingteller operationsteam coachingschedulingbranch complianceregulatory controlscustomer relationship management

Questions & Answers

Common questions about this position

Is this Lead Teller position remote or on-site?

This is an on-site position located in Kodiak, AK.

What is the salary for the Lead Teller role?

This information is not specified in the job description.

What are the key responsibilities of a Lead Teller?

Lead Tellers identify and resolve client servicing issues, troubleshoot complex problems, coach Tellers, handle day-to-day scheduling and staffing, and ensure branch compliance with regulatory and audit controls.

What is the company culture like at KeyBank branches?

KeyBank branches are like small tight-knit families where employees share a passion for helping communities thrive and empowering clients to make better financial decisions.

What makes a strong candidate for the Lead Teller position?

Strong candidates are problem solvers, trusted advisors who excel at client service, troubleshooting complex issues, coaching tellers, and managing scheduling and compliance.

KeyBank

Offers banking, loans, and financial services

About KeyBank

KeyBank provides a variety of financial services, including personal and business banking, credit cards, mortgages, and loans. Their products are designed to cater to individual consumers, small businesses, and commercial clients throughout the United States. KeyBank generates revenue primarily through interest from loans, fees for banking services, and commissions on financial products. A key aspect of their approach is a focus on financial wellness, offering clients tools and resources to better manage their finances. This comprehensive range of services aims to assist clients in reaching their financial objectives, such as purchasing a home, consolidating debt, or planning for the future.

None, MassachusettsHeadquarters

1824Year Founded

$30MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Medical, dental, & vision

Wellness Programs

Fitness Reimbursement

Alternative Work Schedules

PTO

Parental Leave

401(k) Savings Plan

Discounted Stock Purchase Plan

Tuition Reimbursement

Risks

AI investments may not yield expected returns, posing financial risks to KeyBank.

Scotiabank's investment could lead to strategic shifts misaligned with KeyBank's operations.

Higher credit facilities expose KeyBank to increased credit risk if clients default.

Differentiation

KeyBank's investment in AI-based Zentist enhances its technological edge in financial services.

Strategic partnership with Scotiabank strengthens KeyBank's international market reach and resource sharing.

KeyBank's focus on financial wellness tools sets it apart in client financial management.

Upsides

AI integration could boost KeyBank's operational efficiency and customer experience.

Scotiabank's investment may lead to expanded market reach and resource sharing.

Increased credit facilities support business growth through flexible financial solutions.

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