Quality manager III at Welocalize

Spain

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

LocalizationIndustries

Requirements

Proven experience in a fast-paced, client-centric environment, ideally in the translation or localization industry
Experience and proven track record in Localization Vendor, Language or Quality Management
Knowledge of the principles and practices used within Quality

Responsibilities

Collaborate with Partner Engagement Manager for supplier alignment on accounts managed by assigned Program Squad(s)
Monitor supplier performance on assigned accounts, including OTD, time-to-accept task, language quality, adherence to instructions, etc., and flag suppliers performing beneath client thresholds
Lead conversations with customers regarding quality, anticipate needs, analyze root causes, perform corrective and preventive actions, handle escalations, and maintain client-facing language quality documentation
Design and setup quality framework; ensure maintenance of all language assets (glossaries, style guides, TMs, etc.)
Communicate customer language & content type capacity needs to Language Services Team
Engage Language Services team with information for recommendations of new or replacement resources for a client or program
Serve as customer point of contact for all language quality related matters
Take action to ensure quality SLA (client or Welocalize) is met
Act as escalation point for PMs when partners consistently miss deliverable due dates, involving Language Services Team as needed
Monitor and flag suppliers performing beneath defined thresholds to Language Services Team
Collaborate with Language Services Team to initiate Quality Improvement Plan (QIP), RCAs or CAPAs; inform Talent Procurement if QIP unsuccessful
Ensure and execute/coordinate regular quality measuring for clients with LQA SLAs/commitments
Perform Content Type Analysis as needed
Ensure success of test translations by providing information to Language Services team
Regularly prepare and present quality reporting to clients as needed
Support development of customer initiatives, internal initiatives, or new processes; assess current processes to drive improvements
Train suppliers on customer and customer-specific tools where required

Skills

Key technologies and capabilities for this role

Supplier ManagementPerformance MonitoringOn-Time DeliveryQuality AssuranceOKR TrackingRoot Cause AnalysisCorrective ActionsPreventive ActionsCustomer Engagement

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment opportunity.

What is the work arrangement or location for this role?

This information is not specified in the job description.

What key skills are needed for the Quality Manager III role?

Key skills include supplier performance monitoring, customer engagement on quality matters, root cause analysis, corrective and preventive actions, and collaboration with teams like Partner Engagement and Language Services.

What is the team structure for this position?

The role is a squad team member on a squad(s), collaborating with Partner Engagement Manager, Language Services Team, and acting as a point of contact and escalation point for PMs.

What makes a strong candidate for this Quality Manager role?

Strong candidates have experience in supplier alignment, performance monitoring including OTD and quality metrics, customer-facing quality management, and designing quality frameworks.

Welocalize

Provides AI-driven content localization services

About Welocalize

Welocalize assists businesses in enhancing customer engagement by providing localized content that meets the cultural and linguistic needs of different regions. Their AI-enabled Service Delivery Platform, OPAL, streamlines the translation and approval processes, allowing companies to reduce costs and improve efficiency. Unlike competitors, Welocalize leverages AI and automation to deliver services more effectively, resulting in better business outcomes for clients. The company's goal is to empower businesses to connect with international customers through advanced localization solutions.

New York City, New YorkHeadquarters

1997Year Founded

$33.1MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Accident Insurance

Critical Illness Insurance

Hospital Indemnity Insurance

Telemedicine Benefit

Paid Sick Time

Paid Holidays

Employee Assistance Program

Mileage Reimbursement

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Voluntary Life Insurance

401(k) Retirement Plan

Risks

Competition from AI-driven tools like DeepL and Google Translate threatens market share.

Rapid AI advancements may commoditize basic translation services, pressuring differentiation.

Economic uncertainties in key industries could reduce spending on localization services.

Differentiation

Welocalize's OPAL platform uses AI to streamline translation and content adaptation processes.

The company offers specialized linguistic validation services for clinical trials and healthcare.

Welocalize's TranslationRater™ plugin for ChatGPT enhances translation quality assessment capabilities.

Upsides

Growing demand for AI-driven localization boosts Welocalize's market opportunities.

Rising interest in multilingual e-learning aligns with Welocalize's expertise.

Healthcare sector's AI integration offers new service expansion opportunities for Welocalize.

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