Quality Manager at Stanley Black & Decker

Jackson, Tennessee, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, DistributionIndustries

Requirements

Bachelor’s degree in Engineering, Mathematics, Quality Management, or related field
5+ years of progressive Quality Assurance/ISO experience, preferably in distribution, fulfillment, or manufacturing environments
Strong knowledge of ISO 9001 and quality management systems
Proven leadership skills, including coaching, mentoring, and influencing at all organizational levels
Advanced analytical skills, with the ability to apply statistical methods and interpret complex data sets
Proficiency with Microsoft Office (Word, Excel, PowerPoint) and statistical software
Excellent oral and written communication skills, with experience presenting to senior management
Demonstrated ability to build cross-functional relationships and foster collaboration
Strong leadership presence with ability to drive a cultural shift toward quality and continuous improvement
Excellent problem-solving and decision-making abilities

Responsibilities

Provide leadership, planning, and oversight of the Quality Assurance department and its team members
Develop, implement, and maintain quality management systems (QMS) across all DC operations, including inbound, order processing, and outbound
Establish, measure, and report on key quality business metrics to monitor performance and drive improvement
Ensure instruments and equipment used for quality control are calibrated and traceable to national standards
Analyze and report quality control data through statistical methods, charts, and performance reports
Conduct internal audits and support external audits to ensure compliance with ISO standards
Lead root cause investigations for non-conformance reports and customer complaints, implementing corrective and preventive actions
Represent the Quality function in process change reviews, technology implementations, and new system evaluations
Partner with operations leaders to establish effective quality objectives, identify risks, and implement best practices
Plan and deliver quality and reliability training programs across the organization
Oversee site ISO 9001 activities, including certification, documentation, and compliance
Maintain the Quality Assurance Manual and ensure ongoing alignment with company standards
Collaborate with suppliers and customers to resolve quality concerns and ensure continuous improvement
Lead process improvement initiatives using Lean, Six Sigma, DMAIC, and other methodologies
Manage the site’s quality budget, resources, and departmental goals
Perform other duties as assigned