Quality Engineer at Aptiv

Troy, Michigan, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, ManufacturingIndustries

Requirements

Bachelor's degree in Engineering, Quality Management, or a related field (or equivalent experience)
Minimum of 5 years of experience in a customer-facing quality role, within the automotive industry with OEMs and Tier 1
Experience with warranty systems of the vehicle OEMs (Ford, GM, STLA, Nissan, BMW, Tesla etc.) is required
Strong knowledge of quality management systems (IATF 16949, ISO 9001) and customer-specific requirements
Proven experience in managing customer relationships and resolving warranty issues while striving for warranty costs reduction
Excellent problem-solving skills with a strong ability to perform root cause analysis and implement corrective actions
Critical thinking and data analysis skills
Strong communication, interpersonal, and negotiation skills to effectively interface with customers and internal teams, achieving the desired goals
Ability to prioritize tasks, manage multiple requirements, and deliver results in a fast-paced environment
Proficiency in quality-related software and tools (e.g., Minitab, statistical analysis software) and Microsoft Office Suite (Excel, PowerPoint, Word)
Preferred: Spanish speaking skills and experience in working or travelling to Mexico
Preferred: Experience with Automotive Electrical Systems and Electrical/Electronics manufacturing

Responsibilities

Serve as the senior point of contact for customer quality and warranty concerns, ensuring prompt response and resolution of issues
Be proficient and/or learn all customer portals and warranty procedures
Monitor and report customer quality and warranty performance metrics (e.g., PPM, customer scorecards, IPTV) and drive continuous improvement initiatives to meet and exceed customer expectations
Review warranty claims per customers' requirements to identify problems
Coordinate warranty returns and testing
Lead/participate in root cause analysis using problem solving tools
Oversee the preparation and submission of customer-required documentation, including 8D reports, and other quality deliverables
Work with engineering teams to define and implement design and/or manufacturing changes to fix quality and/or warranty issues
Provide technical support and guidance on warranty-related matters to internal teams and customers
Maintain accurate records of warranty claims, investigations, and resolutions
Develop and create reports and/or presentations for management and customers at defined frequency and/or on demand
Analyze warranty data and trends to identify risks and proactively address potential customer concerns and/or high warranty costs
Ensure lessons learned and best practices are shared across manufacturing sites to prevent recurrence of issues
Dispute warranty claims and/or costs charged inappropriately to Aptiv
Be the primary point of contact for warranty costs related matters within internal teams and with customers
Work closely with manufacturing plants to ensure that customer quality requirements are consistently met and that quality systems are effectively implemented
Collaborate with finance and customer service teams to track warranty costs, make future estimates, support claims reconciliation, and ensure accurate reporting of warranty-related expenditures
Manage and resolve escalated quality-related issues across the supply chain
Develop, implement and maintain warranty analysis processes with all customers, striving for issues resolutions
Interface with Engineering and Manufacturing teams on investigation of root causes and implementation of corrective actions
Ensure warranty costs management and communication with finance teams, pursuing costs reduction and accurate provisions

Skills

Key technologies and capabilities for this role

Warranty AnalysisRoot Cause Analysis8D ReportsPPMCustomer ScorecardsIPTVProblem Solving ToolsQuality MetricsWarranty Claims Management

Questions & Answers

Common questions about this position

What education and experience are required for this Quality Engineer role?

A Bachelor's degree in Engineering, Quality Management, or a related field (or equivalent experience) is required, along with a minimum of 5 years of experience in a customer-facing quality role within the automotive industry with OEMs and Tier 1 suppliers.

What specific skills or knowledge are essential for this position?

Candidates need experience with warranty systems of vehicle OEMs like Ford, GM, STLA, Nissan, BMW, Tesla, and strong knowledge of quality management systems such as IATF 16949 and ISO 9001, plus proven experience in managing customer relationships.

Is the salary or compensation specified for this role?

This information is not specified in the job description.

What is the work arrangement or location for this position?

This information is not specified in the job description.

What makes a strong candidate for this Quality Engineer position?

A strong candidate will have 5+ years in customer-facing quality roles in the automotive industry, hands-on experience with OEM warranty systems, and expertise in quality standards like IATF 16949, along with skills in root cause analysis and customer relationship management.

Aptiv

Develops integrated systems for vehicles

About Aptiv

Aptiv develops integrated vehicle systems for the automotive industry, focusing on software-defined vehicles. Their products help tackle challenges related to autonomous driving, vehicle electrification, and advanced safety features. Aptiv collaborates with major car manufacturers and other mobility stakeholders to enhance vehicle performance and safety through their technological solutions. Unlike many competitors, Aptiv emphasizes a partnership model, providing ongoing support and integration of their systems into vehicles. The company's goal is to improve the overall driving experience and safety in vehicles while advancing the future of mobility.

Dublin, IrelandHeadquarters

1994Year Founded

$7.8MTotal Funding

IPOCompany Stage

Automotive & TransportationIndustries

10,001+Employees

Risks

Amazon's entry into connected cars increases competition for Aptiv.

Investment in MAXIEYE exposes Aptiv to geopolitical and regulatory risks.

Oragadam plant expansion may strain finances if demand doesn't meet expectations.

Differentiation

Aptiv integrates software and systems for autonomous driving and vehicle electrification.

The company collaborates with major car manufacturers for software-defined vehicle solutions.

Aptiv operates 14 technical centers globally, enhancing its R&D capabilities.

Upsides

Aptiv's investment in MAXIEYE expands its presence in the Chinese automotive market.

The Oragadam plant expansion increases production capacity for advanced vehicle systems.

Participation in CES 2025 showcases Aptiv's leadership in automotive technology innovation.

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