[Remote] Quality Engineer at Replicant

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Customer Service, TechnologyIndustries

Requirements

Strong team player - works in small product teams that collaborate closely to move fast
Strong sense of ownership and customer empathy - works closely with internal teams and external customers, maintaining positive relationships
Open minded and independent thinker who likes to own and solve challenging and complex problems
Willingness to learn new skills, technologies, and frameworks as needed
Interest in exploring the nuance and aesthetic of conversations
Strong automation and communication skills

Responsibilities

Solve interesting challenges where problems lack frameworks or well-defined solutions
Take ownership and contribute to solutions as part of the team
Work collaboratively with developers, product managers, and customers to ensure products are the best they can be
Understand conversational designs and create acceptance criteria for developers
Work as an integrated member of a fully remote, cross-functional agile team
Identify, document, track, and help ensure resolution of issues by working closely with the development team through multiple phases of the product life cycle
Triage and track customer defects through RocketLane
Participate in regular team meetings, offer support where needed, and drive initiatives to increase quality within the organization
Track time and effort on ongoing tasks and provide regular updates
Create automated tests for some of the services
Partake in testing outside of the team developing AI Agents when required
Efficiently test and build quality checks for customer-facing AI Agents
Improve processes where necessary and implement clean communication between various internal and external systems
Explore Conversational UIs and help level up the growing team

Skills

Test Automation

Quality Assurance

Conversational UI

Agile

LLMs

Voice AI

Issue Tracking

Acceptance Criteria

Replicant

AI-powered customer service solutions provider

About Replicant

Replicant provides AI-powered customer service solutions designed for businesses with high call volumes, such as restaurants and retail companies. Their platform operates in the cloud and integrates with existing systems like IVR, CCaaS, and CRM, allowing businesses to authenticate callers and resolve issues efficiently. Replicant's pay-as-you-go pricing model enables companies to adjust their customer service capacity based on demand, making it ideal for handling seasonal fluctuations. The platform is available 24/7, which helps eliminate wait times and enhances customer satisfaction. Replicant stands out from competitors by offering seamless integration with various systems and a flexible pricing structure, aiming to improve customer service operations and overall satisfaction for its clients.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$113MTotal Funding

SERIES_BCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Risks

Emerging competitors like Observe.AI and Talkdesk are advancing rapidly.

Businesses are developing in-house AI solutions, reducing third-party dependency.

Privacy concerns and regulatory scrutiny around AI voice data are increasing.

Differentiation

Replicant offers seamless integration with IVR, CCaaS, and CRM systems.

The platform provides 24/7 availability, eliminating customer wait times.

Replicant's AI understands complex speech patterns, including slang and humor.

Upsides

Voice AI is increasingly used to enhance customer service experiences.

AI-driven solutions are expanding into industries like healthcare and finance.

Demand for 24/7 customer service solutions is rising globally.

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