QA Engineer
TailscaleSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
AI, Customer Service, TechnologyIndustries
Requirements
- Strong team player - works in small product teams that collaborate closely to move fast
- Strong sense of ownership and customer empathy - works closely with internal teams and external customers, maintaining positive relationships
- Open minded and independent thinker who likes to own and solve challenging and complex problems
- Willingness to learn new skills, technologies, and frameworks as needed
- Interest in exploring the nuance and aesthetic of conversations
- Strong automation and communication skills
Responsibilities
- Solve interesting challenges where problems lack frameworks or well-defined solutions
- Take ownership and contribute to solutions as part of the team
- Work collaboratively with developers, product managers, and customers to ensure products are the best they can be
- Understand conversational designs and create acceptance criteria for developers
- Work as an integrated member of a fully remote, cross-functional agile team
- Identify, document, track, and help ensure resolution of issues by working closely with the development team through multiple phases of the product life cycle
- Triage and track customer defects through RocketLane
- Participate in regular team meetings, offer support where needed, and drive initiatives to increase quality within the organization
- Track time and effort on ongoing tasks and provide regular updates
- Create automated tests for some of the services
- Partake in testing outside of the team developing AI Agents when required
- Efficiently test and build quality checks for customer-facing AI Agents
- Improve processes where necessary and implement clean communication between various internal and external systems
- Explore Conversational UIs and help level up the growing team
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this Quality Engineer position remote?
Yes, the position is fully remote.
What skills are required for the Quality Engineer role?
The role requires strong automation and communication skills, a strong sense of ownership and customer empathy, being a strong team player, and an open-minded independent thinker who likes to own and solve challenging problems.
What is the company culture like at Replicant?
Replicant features a kind, ambitious team in a fully remote, cross-functional agile environment that emphasizes close collaboration, ownership, and working with customers to build the best products.
What does a strong candidate for this Quality Engineer position look like?
A strong candidate is a team player with strong automation and communication skills, ownership, customer empathy, and a willingness to learn new skills while solving complex problems collaboratively in an agile team.
What is the salary or compensation for this role?
This information is not specified in the job description.
Replicant
AI-powered customer service solutions provider
About Replicant
Replicant provides AI-powered customer service solutions designed for businesses with high call volumes, such as restaurants and retail companies. Their platform operates in the cloud and integrates with existing systems like IVR, CCaaS, and CRM, allowing businesses to authenticate callers and resolve issues efficiently. Replicant's pay-as-you-go pricing model enables companies to adjust their customer service capacity based on demand, making it ideal for handling seasonal fluctuations. The platform is available 24/7, which helps eliminate wait times and enhances customer satisfaction. Replicant stands out from competitors by offering seamless integration with various systems and a flexible pricing structure, aiming to improve customer service operations and overall satisfaction for its clients.
San Francisco, CaliforniaHeadquarters
2017Year Founded
$113MTotal Funding
SERIES_BCompany Stage
Consumer Software, Enterprise Software, AI & Machine LearningIndustries
51-200Employees
Risks
Emerging competitors like Observe.AI and Talkdesk are advancing rapidly.
Businesses are developing in-house AI solutions, reducing third-party dependency.
Privacy concerns and regulatory scrutiny around AI voice data are increasing.
Differentiation
Replicant offers seamless integration with IVR, CCaaS, and CRM systems.
The platform provides 24/7 availability, eliminating customer wait times.
Replicant's AI understands complex speech patterns, including slang and humor.
Upsides
Voice AI is increasingly used to enhance customer service experiences.
AI-driven solutions are expanding into industries like healthcare and finance.
Demand for 24/7 customer service solutions is rising globally.
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