Clinical Operations Associate, Quality
Spring HealthFull Time
Entry Level & New Grad
Candidates must reside in the Commonwealth of Virginia and possess a Bachelor's degree or three years of professional experience in healthcare quality compliance or improvement. One or more years of experience in medical audits and record reviews, along with experience working with healthcare providers and comprehensive knowledge of Microsoft Word, Excel, and PowerPoint are required. Excellent oral and written communication, strong relationship-building skills, and the ability to travel up to 25% to region-based providers for onsite audits and medical reviews are also necessary. A valid state driver's license and personal vehicle liability insurance are mandatory, and candidates may be subject to TB screening.
The Quality Compliance Professional will conduct medical record reviews for documentation, coding, and service coordination, ensuring accurate outcome reporting. They will plan and perform quality compliance audits on external providers to identify risks and recommend corrective actions, analyzing findings to identify trends and areas for improvement. Responsibilities include preparing detailed audit reports, providing guidance and training on compliance best practices, monitoring remediation plan progress, and preparing reports for senior management. The role involves working closely with clinical and administrative staff to promote quality care and maintaining current knowledge of relevant laws and industry standards.
Health insurance provider for seniors and military
Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.