[Remote] Quality Assurance, Risk Control & Special Investigations Analyst at Bestow

United States

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$55,000 – $60,000Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Insurance, BiotechnologyIndustries

Requirements

Responsibilities

Conduct comprehensive quality audits of inbound and outbound call center interactions
Review and audit completed service and administrative forms for completeness, accuracy, and proper processing workflow
Deliver timely, objective, and constructive feedback and coaching to call center agents and team leads
Track, analyze, and report on key TPA and QA metrics and trends
Act as the initial point of contact for internal fraud referrals (SIU)
Review and analyze cases flagged for potential fraudulent activity
Collect, organize, and summarize documentation and system history related to suspicious cases
Conduct preliminary analysis to determine the validity of the fraud concern
Prepare and present well-documented case files for formal referral to the insurance carrier’s Special Investigations Unit (SIU)
Maintain detailed and confidential records of all investigation activities and findings
Execute periodic and event-based monitoring of defined key operational and financial controls
Assist in the reporting of control gaps, deficiencies, and emerging risks
Collaborate with Operations and Training teams to develop and implement process changes, control enhancements, and improved documentation
Assist in the development and delivery of training modules related to compliance, fraud awareness, and new quality standards

Skills

Quality Assurance

Risk Control

Fraud Investigation

Auditing

Process Improvement

Regulatory Standards

Call Center Interaction Analysis

Bestow

Digital platform for life insurance solutions

About Bestow

Bestow offers a digital platform for purchasing life insurance, focusing on making the process quick and easy for individuals. Their technology streamlines the application process using advanced underwriting methods, allowing customers to receive instant decisions on their coverage. Bestow's software manages the entire insurance lifecycle, which helps reduce costs and enables the rapid launch of new insurance products. Additionally, the company utilizes data solutions to enhance customer data for better marketing strategies and audience targeting. Unlike traditional insurance providers, Bestow emphasizes a user-friendly experience and affordability, with coverage starting at $11 per month. Their goal is to provide accessible life insurance while maintaining high customer satisfaction, as evidenced by their excellent ratings and A+ Better Business Bureau score.

Dallas, TexasHeadquarters

2017Year Founded

$133.8MTotal Funding

SERIES_CCompany Stage

Data & Analytics, FintechIndustries

201-500Employees

Benefits

Competitive salary

Equity

Annual bonus based on company and individual performance

Flexible PTO plan

Medical, dental, & vision insurance

Paid parental leave

Annual lifestyle spending account

Flexible work-from-home policy

Learning & development opportunities

Risks

Departure of key compliance officer may affect regulatory risk management.

Pending Sammons acquisition could alter Bestow's strategic direction.

Recent layoffs and low website traffic indicate potential customer engagement challenges.

Differentiation

Bestow offers a digital platform simplifying life insurance purchase processes.

The company uses advanced underwriting technology for quick insurance application decisions.

Bestow's data-driven approach optimizes marketing and audience segmentation.

Upsides

Growing demand for digital insurance solutions boosts Bestow's market potential.

Partnership with Transamerica enhances Bestow's market reach and credibility.

InsurTech investments provide growth opportunities for Bestow's technology-driven solutions.

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