Quality Assurance Officer

Employment Type: Full-time Location Type: Remote (Australia-based)

Company Description

Montu is Australia's largest healthtech business dedicated to alternative healthcare. Since its founding in 2019, Montu has been instrumental in supporting patients, doctors, and pharmacies through its Alternaleaf clinic, providing accredited healthcare education via its SAGED platform, and offering dispensing solutions through Leafio. Montu is also a founding member of Cannabis Council Australia, advocating for legislative change in healthcare.

Mission: To make alternative healthcare more affordable and accessible for millions.

Recognition:

• Deloitte TechFast 50: #1 in 2022 and 2023 (Australia's fastest-growing tech company)
• LinkedIn's Top Startups Australia 2024: #1
• Largest business of its kind outside North America.

Work Environment: This is a fully work-from-home position with access to co-working spaces in Sydney, Melbourne, and Brisbane.

Job Description

Montu is seeking a sharp, detail-oriented Quality Assurance Officer to join our Clinical Governance team. This role is crucial for ensuring our practitioners operate safely, ethically, and in full compliance with relevant standards, including NSQHS, federal/state prescribing laws, and telehealth privacy frameworks.

You will work with clinical data, AI-assisted tools, and cross-functional teams to conduct regular audits, identify insights, and improve our quality systems. This is an excellent opportunity for individuals with a strong background in healthcare quality or compliance to influence the future of virtual care in Australia.

Responsibilities:

• Conduct monthly and quarterly audits of clinical activities (prescribing, documentation, credentialing, patient consent).
• Monitor practitioner conduct and flag potential issues using AI filters and Patient Management System (PMS) alerts.
• Maintain accurate records of audits, follow-ups, and resolutions.
• Identify recurring issues and escalate risks to senior leaders and the Clinical Governance team.
• Support investigation and improvement projects related to adverse events, privacy breaches, or patient complaints.
• Collaborate with Clinical Ops and Product teams to integrate QA insights into workflows and tools.
• Contribute to the development of QA systems (checklists, dashboards, benchmarks).
• Assist with internal and external reporting, including compliance dashboards and management summaries.
• Stay updated on privacy, prescribing, and telehealth regulations to ensure Montu remains compliant.

Qualifications

• 3+ years of experience in a quality assurance, clinical auditing, or compliance role, preferably in healthcare, digital health, or a regulated clinical setting.
• Strong understanding of clinical governance frameworks (NSQHS knowledge is a plus).
• Proficiency in reading and interpreting clinical documentation against formal standards.
• Experience with digital systems (PMS tools, AI filters, compliance dashboards).
• Excellent written communication skills for clear reporting and recommendations.
• Analytical mindset with high attention to detail and sound professional judgment.
• Ability to work independently and collaborate effectively across teams.
• Knowledge of virtual care models and a commitment to driving safe, high-quality patient outcomes.

Additional Information

Join a high-performing, fast-paced team where your work drives significant impact in a leading healthtech company. Montu fosters a driven, results-focused culture that encourages innovation and contributes to better outcomes for Australians.