Discord

QA Specialist - Minor Safety and Exploitative Content

San Francisco, California, United States

Discord Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Social Media, Online CommunityIndustries

Requirements

Candidates should possess 2+ years of experience in quality assurance, trust & safety, or content moderation, preferably within a tech or online platform environment, and a deep understanding of issues related to minor safety, exploitative content, and global online safety trends. Strong analytical skills, excellent written and verbal communication skills, familiarity with moderation tools, audit processes, and metrics-driven performance tracking are also required, along with a calm and resilient demeanor when handling sensitive content.

Responsibilities

As a QA Specialist for Minor Safety and Exploitative Content (MSEC) at Discord, you will review and audit moderation decisions to ensure adherence to policies, collaborate with moderators and teams to identify trends and gaps, provide constructive feedback to improve decision-making, lead calibration sessions, report on quality trends, and partner with teams to influence policy updates and improve internal tools. This role also involves supporting other QA initiatives, including automation and machine learning, and potentially working with machine learning systems and LLM/AI technologies.

Skills

Content Moderation
Quality Assurance
Policy Compliance
Trend Analysis
Feedback & Training
Cross-functional Collaboration

Discord

Voice, video, and text communication platform

About Discord

Discord is a communication platform that allows users to connect through voice, video, and text. It serves as a space for friends and communities to gather and share their interests, catering to a wide range of groups such as artists, activists, study groups, and hobbyists. Users can join various communities, known as servers, which host discussions and activities related to their interests. Unlike many other platforms, Discord does not rely on advertising or selling user data; instead, it offers a premium subscription service called Nitro, which provides additional features like enhanced streaming quality and customization options. The goal of Discord is to create a welcoming environment where people can build connections and foster a sense of belonging.

Key Metrics

San Francisco, CaliforniaHeadquarters
2015Year Founded
$952.6MTotal Funding
SERIES_HCompany Stage
Consumer Software, Social ImpactIndustries
1,001-5,000Employees

Benefits

Stay healthy - We take care of our team with comprehensive Medical, Dental, and Vision plans.
Parental perks - Spend some quality time with the next generation with parental leave, fertility, adoption, and surrogacy benefits.
Kick back - Stay refreshed with over 19 paid holidays, use-what-you-need sick days, and four weeks of PTO.
Commute easy - In a non-COVID world, get up to $270 per month for your commuting and parking needs.
The loadout - When we’re back in the office, enjoy daily catered lunches and snacks, a desk fund to make your space yours, and whatever you need for your computer setup, including a headphone allowance.
Wellness on us - Take advantage of a quarterly wellness allowance for your gym membership or other wellness activities. Virtual yoga every week!
Transgender benefits - Discord will reimburse up to $20,000 for any procedure related to transition.
Discord HQ - Our office is located in Potrero Hill, a little neighborhood in San Francisco near awesome coffee and food.
Relocation - Excellent relocation bonuses for new hires moving to San Francisco (once it’s safe to return).

Risks

Discord's revenue growth slowed in 2022, indicating potential market saturation.
Integrating Gas may alienate existing users if not managed carefully.
Decentralized platforms like SINOVATE pose a competitive threat to Discord's model.

Differentiation

Discord offers a unique ad-free communication platform with a premium subscription model.
It supports diverse communities, from gamers to artists, enhancing its user base diversity.
Discord's acquisition of Gas expands its reach to a younger, teen-focused audience.

Upsides

Discord's revenue grew 44% in 2022, showcasing resilience in a challenging market.
Integration with AI moderation tools can enhance user experience and safety.
Collaborations with educational platforms position Discord as a key remote learning tool.

Land your dream remote job 3x faster with AI