QA Engineer, Intern at Dialpad

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

InternshipExperience Level

InternshipJob Type

UnknownVisa

Technology, Communications, AIIndustries

Requirements

1 to 2 years of hands-on experience in mobile and/or web application testing
BS in Software Engineering, Computer Science, or a related technical field (freshers with experience/training in Quality Engineering and Automation welcome)
Strong technical skills in automated testing frameworks (e.g., Appium, Robot, Selenium, Cucumber, TestNG)
Proficiency in at least one programming language, preferably Java or Python
Excellent problem-solving, written, and verbal communication skills
Ability to multitask and manage priorities across multiple projects simultaneously
Experience in VoIP, telecommunications, or related communication technologies (significant plus)

Responsibilities

Define the scope of functional testing based on application complexity and criticality
Develop reusable and maintainable automated test scripts for web and mobile applications
Integrate automated tests into CI/CD pipelines to ensure efficient and continuous execution
Execute tests across a wide range of browsers, devices, and operating systems to ensure comprehensive coverage
Analyze test results, debug issues, track defects, and collaborate closely with developers to see them through to resolution
Generate comprehensive test reports, including execution summaries, defect tracking, and coverage metrics to provide clear insights into product quality

Skills

Functional Testing

Automated Testing

Test Development

Test Execution

Web Applications

Mobile Applications

Performance Testing

Dialpad

AI platform for customer engagement and collaboration

About Dialpad

Dialpad offers an AI-powered platform designed to enhance customer engagement, sales, and team collaboration. Its key features include real-time transcription of conversations, sentiment analysis to gauge the mood of discussions, live coaching for sales representatives, and predictive customer satisfaction (CSAT) scores to forecast client satisfaction. This platform serves a diverse clientele, from small businesses to large corporations, and operates on a subscription-based model. Dialpad distinguishes itself from competitors through its rapid product innovation and strong partnerships, such as its collaboration with the Sacramento Kings basketball team, which includes community programs like The Huddle Lab for young entrepreneurs. The company has received recognition from G2 in various categories, including Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). Dialpad's goal is to leverage AI to improve customer service and sales effectiveness.

San Ramon, CaliforniaHeadquarters

2011Year Founded

$437.7MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Phone/Internet Stipend

Gym Membership

Professional Development Budget

Risks

Emerging AI-driven platforms could erode Dialpad's market share.

Integration challenges from Surfboard acquisition may disrupt operations.

Rapid AI advancements could render Dialpad's offerings obsolete if not updated.

Differentiation

Dialpad offers real-time transcription and sentiment analysis, enhancing customer interactions.

Its AI-powered platform supports sales, customer engagement, and team collaboration effectively.

Dialpad's continuous innovation and fast feature releases set it apart from competitors.

Upsides

Dialpad's acquisition of Surfboard enhances its workforce management capabilities.

Recognition as Google Cloud Technology Partner of the Year boosts Dialpad's credibility.

Launch of business-specific AI models provides a competitive edge in sales conversations.

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