Punjabi Language Lead at Welocalize

India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Translation, Localization, Language ServicesIndustries

Requirements

Experienced linguist with extensive translation experience

Responsibilities

Coordinates the team of linguists: participates in recruitment, training, work assignment and performance management of the assigned team of linguists
Monitors achievement of KPIs for self and assigned team
Identifies training needs for translation teams; creates, maintains and delivers the training program
Coaches and mentors linguists
Reviews translations and gives feedback to the linguists; communicates feedback received from 3rd party reviewers and client
Supports linguists in understanding corrections including in the arbitration process
Supports linguists in asking any questions during production and escalates to Welocalize as needed
Acts as liaison for terminology, style issues, product features & questions for assigned accounts. Responds to translators’ queries
Determines root causes of issues and implements actions for improvement
Supports the onboarding of new teams (when applicable)
Identifies and highlights workload or workflow issues and provide solutions to the Welocalize team
Supports Welocalize initiatives, such as internship and Transforming Talent programs
Supports their own team in working with the Quality Department to monitor the overall linguistic quality and quality planning for the designated accounts
Helps define and execute on quality expectations per language for the accounts in their remit
Supports the Quality Department in performing RCAs and designing corrective actions in case of client escalations
Ensures language level quality oversight by KPI tracking and status reporting
Identifies products, contents that might be a challenge, as well as linguists that might be underperforming, and make recommendations to reallocate products, contents, etc. Communicates translation team assignment preferences to PM team and flags to Quality if linguists need to be replaced
As a Language Lead for their assigned accounts, joins calls with client linguistic teams to discuss quality and strategy (including corrections, requirements, clarify any misunderstandings/unclear corrections or requirements) and takes the lead on linguistic issues discussed
Documents meetings with the client and follows up with linguists to make sure everybody is aligned
Makes sure the client feedback is implemented
Performs direct reviews with SMEs, where applicable
Performs translation and review tasks as required
Creates and maintains linguistic assets, translation memories and client facing documentation for assigned accounts
Communicates asset updates to the linguistic team
Reviews and evaluates test translations of potential candidates
Performs LQAs as requested
Participates in the arbitration process

Skills

Key technologies and capabilities for this role

PunjabiTranslationLocalizationTeam ManagementRecruitmentTrainingPerformance ManagementKPI MonitoringCoachingMentoringQuality ReviewTerminology ManagementFeedback Delivery

Questions & Answers

Common questions about this position

What are the main responsibilities of the Punjabi Language Lead role?

The role involves coordinating a team of linguists through recruitment, training, work assignment, performance management, and monitoring KPIs, as well as handling quality management planning, execution, and providing feedback and support to linguists.

Is this a remote position or does it require working from an office?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What skills or experience are required for the Punjabi Language Lead position?

Candidates need people management skills for recruitment, training, performance management, and coaching linguists, along with expertise in quality management, KPI monitoring, feedback provision, and linguistic oversight for Punjabi language projects.

What makes a strong candidate for this Language Lead role?

A strong candidate excels in team coordination, linguist mentoring, quality assurance, KPI tracking, and problem-solving for linguistic issues, with experience in managing translation teams and supporting client accounts.

Welocalize

Provides AI-driven content localization services

About Welocalize

Welocalize assists businesses in enhancing customer engagement by providing localized content that meets the cultural and linguistic needs of different regions. Their AI-enabled Service Delivery Platform, OPAL, streamlines the translation and approval processes, allowing companies to reduce costs and improve efficiency. Unlike competitors, Welocalize leverages AI and automation to deliver services more effectively, resulting in better business outcomes for clients. The company's goal is to empower businesses to connect with international customers through advanced localization solutions.

New York City, New YorkHeadquarters

1997Year Founded

$33.1MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Accident Insurance

Critical Illness Insurance

Hospital Indemnity Insurance

Telemedicine Benefit

Paid Sick Time

Paid Holidays

Employee Assistance Program

Mileage Reimbursement

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Voluntary Life Insurance

401(k) Retirement Plan

Risks

Competition from AI-driven tools like DeepL and Google Translate threatens market share.

Rapid AI advancements may commoditize basic translation services, pressuring differentiation.

Economic uncertainties in key industries could reduce spending on localization services.

Differentiation

Welocalize's OPAL platform uses AI to streamline translation and content adaptation processes.

The company offers specialized linguistic validation services for clinical trials and healthcare.

Welocalize's TranslationRater™ plugin for ChatGPT enhances translation quality assessment capabilities.

Upsides

Growing demand for AI-driven localization boosts Welocalize's market opportunities.

Rising interest in multilingual e-learning aligns with Welocalize's expertise.

Healthcare sector's AI integration offers new service expansion opportunities for Welocalize.

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