Property Support Specialist at Placemakr

Pittsburgh, Pennsylvania, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Real EstateIndustries

Requirements

Willingness to travel 75%+ of the time to properties for support during onboardings, off-boardings, transitionary projects, leadership vacancies, and personnel needs
Detail-oriented with strong planning skills to manage new and ongoing projects with moving deadlines
Ability to effectively manage competing priorities
Exceptional people and team leadership skills, including training, motivating, recognizing team members, driving accountability, consistency, and a culture of high achievement
Demonstrate Placemakr values: Own It, Make It Better, Treat People Right
Access to a workspace and reliable Wi-Fi for remote-first work (with biannual in-person get-togethers)

Responsibilities

Provide on-site support to newly acquired buildings and existing property operations teams by managing and executing timelines, budgets, and projects
Act as an extension of the property leadership team, providing leadership and people-related support during leadership shortages, process rollouts, and property performance initiatives
Train and project manage on-site operations teams in logistics for transitioning properties, such as accepting units, coordinating FF&E and OS&E, and executing Placemakr Customer Experience standards
Provide hands-on executional support throughout property lifecycles
Bridge communication across Property Operations and non-property teams to relay issues, questions, changes, and needs during transitionary periods and ongoing operations
In partnership with the Manager, Property Support, set up processes and structure to make on-site operations seamless
Execute day-to-day operational tasks related to on-site stand-up, wind down, or ongoing operations projects, including staffing gaps and rollout of new initiatives
Facilitate trainings for new team members on property operations and leadership teams at various levels
Execute on and support development of SOPs

Skills

Key technologies and capabilities for this role

Project ManagementBudget ManagementTeam LeadershipOperations ManagementTrainingLogisticsProperty ManagementProcess Rollout

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, this is a remote-first role where team members can enjoy the freedom to choose their location as long as they have access to a workspace and reliable Wi-Fi, with biannual in-person get-togethers across the US.

What salary or compensation does this role offer?

This information is not specified in the job description.

What key skills are required for the Property Support Specialist role?

The role requires being detail-oriented, a strong planner, effective at managing competing priorities and projects with moving deadlines, and skilled in leadership, training, and project management for on-site operations teams.

What is the company culture like at Placemakr?

Placemakr fosters a collaborative and driven culture, emphasizing remote-first work, biannual in-person get-togethers for collaboration, and seeking collaborative, driven individuals to support property execution and expansion.

What makes a strong candidate for this Property Support Specialist position?

Strong candidates are detail-oriented planners who excel at managing projects with moving deadlines and competing priorities, with experience in leadership, training on-site teams, and bridging communication between property and non-property teams.

Placemakr

Online platform for making reservations

About Placemakr

Placemakr provides an online booking platform that allows users to make reservations for various services, including restaurants, hotels, and appointments. The platform features a clean and modern design, making it easy for customers to navigate and book services with a prominent 'Book Now' button. It targets both individuals and businesses looking for an efficient booking process. Placemakr operates by charging businesses a fee for using its platform, which helps streamline their booking management and attract more customers. The goal of Placemakr is to simplify the booking experience for users while offering valuable services to businesses across different industries.

Washington, District of ColumbiaHeadquarters

2017Year Founded

$183.7MTotal Funding

LATE_VCCompany Stage

Consumer Software, FintechIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Phone/Internet Stipend

Stock Options

Performance Bonus

Risks

Rapid expansion in Texas may strain operational resources and lead to management inefficiencies.

Integration of Amazon's technology may face challenges related to data privacy and security.

New brand concepts like 'Hosted by Placemakr' may dilute core offerings and confuse customers.

Differentiation

Placemakr offers pop-up hotels in luxury apartment buildings, blending home and hospitality.

The company integrates Amazon's Just Walk Out technology, enhancing guest convenience and experience.

Placemakr's platform features a modern design, streamlining the booking process for diverse clients.

Upsides

Expansion in Texas with new properties diversifies offerings and captures different market segments.

W. Edward Walter's addition to the board brings valuable real estate and hospitality expertise.

Partnerships with universities introduce tech-forward solutions, enhancing competitive edge and innovation.

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