Principal Program Manager
Fieldguide$225,000 - $260,000/year
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Job Description
Position Overview
This role requires attention to detail in the following areas:
- Conduct triaging of GCP capacity quota increase requests to enable all customers to scale their GCP workloads.
- Resolve outstanding quota/capacity requests, with support from partner teams as needed, in alignment with Service Level Objectives (SLOs).
- Identify, document, and contribute towards improving the efficiency of the triaging & scraping processes for quota requests.
- Resolve GCP capacity support escalations in coordination with front-line Support teams.
- Process feedback from account teams to ensure the Large Deals opportunity engagement is current across all systems.
- Process new requests for no capacity plan exceptions and ensure exception reporting accuracy.
- Prepare weekly performance metrics for review.
- Support customer quota requests across key events including Black-Friday Cyber Monday, new product launches and other large customer events.
- Handle ad-hoc tasks, where applicable, for operational throughput and towards the overall program & service offerings.
- Contribute to a regional handover process and set reminders for weekly team tasks.
Employment Type
- Full time
Salary
- Information not provided
Location Type
- Information not provided
Skills
GCP
Capacity Management
Quota Management
Process Improvement
Customer Support
Performance Metrics
Operational Support
Program Management
Astra
Provides launch services for small satellites
About Astra
Astra provides launch services specifically for small satellites, catering to commercial businesses, government agencies, and research institutions that need reliable access to space. The company operates small, agile rockets designed to transport these satellites into low Earth orbit (LEO). Astra's approach focuses on making space more accessible by reducing the costs and complexities associated with satellite launches, which allows a wider range of customers to utilize their services. Unlike many competitors, Astra emphasizes efficiency and cost-effectiveness in its operations, aiming to meet the growing demand for satellite-based services such as Earth observation and telecommunications. The company's goal is to facilitate more frequent and affordable satellite launches, thereby expanding opportunities for various applications in the space industry.
Alameda, CaliforniaHeadquarters
2016Year Founded
$291.8MTotal Funding
IPOCompany Stage
AerospaceIndustries
201-500Employees