d) Customer Service - Diabetes Care Germany at Abbott

Wiesbaden, Hesse, Germany

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Degree in Business Administration, Operations or a related commercial field, or equivalent qualification combined with proven experience in customer service (operations) and coordination
Valid Project Management Certification (e.g. Prince2 Practitioner, PMP or equivalent recognized PM certification)
Further academic development (e.g. Bachelor’s)

Responsibilities

Full ownership of assigned projects across Customer Operations scope
Ensure all operational activities comply with internal SOPs, quality requirements, and regulatory frameworks
Analyze, optimize, and document end-to-end customer service processes and cross-functional workflows
Lead cross-functional workshops, project meetings and coordination routines
Prepare management reports, project updates and decision proposals
Understand and improve client satisfaction levels measured in Net Promoter Score (NPS), working towards a harmonized/less complex customer journey
Manage internal and external stakeholders across multiple functions
Ensure service provider alignment and compliance with business and quality standards
Collaborate cross-functionally with multiple departments, e.g. IT, E-Commerce, CX, Market Access and Quality, Order Entry, Logistic, Sales & Marketing
Actively contribute to the continuous improvement of service performance, efficiency and customer satisfaction

Skills

Key technologies and capabilities for this role

Project ManagementProcess OptimizationCustomer ServiceSystems ImplementationDiabetes Care

Questions & Answers

Common questions about this position

What benefits does Abbott offer?

Abbott provides an attractive benefits package including the Abbott Pension Plan, a company bike, and an employee stock purchase program.

Is this position remote or based in a specific location?

The position is based in Wiesbaden, Germany.

What are the main responsibilities of this Project Manager role?

The role involves full ownership of assigned projects across Customer Operations, ensuring compliance with SOPs and regulations, analyzing and optimizing customer service processes, leading cross-functional workshops, and preparing management reports.

What is the company culture like at Abbott?

Abbott features flat hierarchies, an open appreciative mentality, efficient communication, a multi-national environment fostering talent development, and a dynamic, highly educated, highly skilled, and motivated team.

What skills make a strong candidate for this Project Manager position?

Strong candidates should have experience leading projects independently, coordinating cross-functional teams and external partners, optimizing processes, ensuring regulatory compliance, and bridging project execution with daily operations.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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