Project Manager - 3PL Warehouse Order Flow & Optimization at JD.com Inc

Fontana, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, Supply Chain, 3PLIndustries

Requirements

Proven experience as a Warehouse Manager, Operations Manager, or Project Manager within a 3PL or logistics environment
Strong understanding of warehouse operations, order flow, and client relationship management
Excellent problem-solving skills, with the ability to assess complex issues and provide practical, effective solutions
Experience in process optimization and driving continuous improvement initiatives
Strong communication and leadership skills, with the ability to influence and guide both clients and internal teams
Proficient in warehouse management systems (WMS) and other logistics software
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities
Preferred Qualifications
Experience managing large client accounts in a 3PL setting
Project management certification (e.g., PMP) or similar experience managing large-scale projects

Responsibilities

Act as the primary point of contact for the assigned client, ensuring their expectations and operational requirements are clearly communicated to the warehouse leadership
Collaborate closely with the client to understand their business, order flow, and operational challenges, providing solutions to optimize efficiency
Lead cross-functional discussions with warehouse managers and team leaders to ensure smooth execution of client requirements
Identify opportunities for process improvements in warehouse operations, from inbound logistics to order fulfillment, and propose actionable solutions
Manage and monitor key performance indicators (KPIs) to ensure service level agreements (SLAs) are consistently met or exceeded
Troubleshoot operational issues, working with both the client and warehouse teams to resolve challenges and prevent reoccurrence
Foster strong relationships with both internal and external stakeholders to promote transparency, collaboration, and mutual success
Develop and implement strategic initiatives that improve warehouse productivity, accuracy, and cost-efficiency
Provide regular reports and updates to both the client and internal leadership on project status, performance, and improvement plans

Skills

Project Management

Warehouse Operations

Order Flow Optimization

Supply Chain Management

3PL

KPI Management

SLA Monitoring

Process Improvement

Stakeholder Management

Cross-functional Collaboration

Inbound Logistics

Order Fulfillment

Troubleshooting

JD.com Inc

China's largest online retailer and technology services

About JD.com Inc

JD.com is China's largest online retailer, offering a wide range of products from fresh food to electronics, with a nationwide fulfillment network enabling same- and next-day delivery. The company is transitioning to a technology and service enterprise, leveraging cutting-edge technology and infrastructure to serve nearly 600 million customers and promote innovation across various industries.

Chaoyang, Beijing, ChinaHeadquarters

1998Year Founded

$7,918.9MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Robotics & Automation, Venture Capital, Industrial & Manufacturing, VR & AR, AI & Machine Learning, Consumer GoodsIndustries

10,001+Employees