Project Coordinator I at Astra

Singapore

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, TechnologyIndustries

Requirements

Bachelor/Diploma preferably in Information Technology or Engineering and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues
Familiarity with Microsoft Excel and Google Suite
Excellent communication skills, both verbal and written
Positive attitude and dependable
Excellent customer service skills
Ability to work both within a team and independently
Ability to multitask and prioritize workload in a fast-paced environment
Ability to use good judgment, as well as problem-solving and decision making skills
Ability to maintain confidentiality and professional decorum
Required to work on oncall roster and preparing/participating in daily handovers

Responsibilities

Provides weekly operational updates including action items
Communicate effectively, maintain and establish a good rapport with team and client
Assist with maintaining and monitoring ad-hoc project plans/schedules, work hours and expenditures
Assists with identifying operational/project issues and/or escalating the issue to the team lead
Attending and participating in client meetings as required
Documents and follows up on important actions and decisions from meetings
Collaborates with various regional teams for ticket resolution
Work closely with the Facility providers and Smart Hands to drive the issues
Working with the Hardware vendors ensuring the RMA shipments to and from Facilities
Assists with daily monitoring of the ticketing system and resolving them under defined SLA
Promote a culture of effective communication, continuous improvement and innovation through teamwork and business process reviews
Assists with identifying trends or recurring problems and escalates to team lead for resolution
Assists with identifying and collaborating on new process improvement opportunities
Helps to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures
Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers
Other duties as required

Skills

Project Coordination

Project Planning

Ticketing Systems

SLA Management

Client Communication

Meeting Documentation

Action Item Tracking

Vendor Management

RMA Process

Process Improvement

Team Collaboration

Operational Reporting

Oncall Support

KPI Monitoring

Astra

Provides launch services for small satellites

About Astra

Astra provides launch services specifically for small satellites, catering to commercial businesses, government agencies, and research institutions that need reliable access to space. The company operates small, agile rockets designed to transport these satellites into low Earth orbit (LEO). Astra's approach focuses on making space more accessible by reducing the costs and complexities associated with satellite launches, which allows a wider range of customers to utilize their services. Unlike many competitors, Astra emphasizes efficiency and cost-effectiveness in its operations, aiming to meet the growing demand for satellite-based services such as Earth observation and telecommunications. The company's goal is to facilitate more frequent and affordable satellite launches, thereby expanding opportunities for various applications in the space industry.

Alameda, CaliforniaHeadquarters

2016Year Founded

$291.8MTotal Funding

IPOCompany Stage

AerospaceIndustries

201-500Employees

Benefits

Competitive Medical (HMO & PPO)/Dental/Vision plans

Company paid Short Term Disability and Long Term Disability plans

401K with company match

Flexible Spending Account

Commuter benefits

Caregiving support benefits

Company perks, like PetPlan, curated gym/travel/products discounts

Free lunch

Company events

Risks

Going private may limit Astra's access to public capital markets.

Astra faces financial instability due to liquidity crunch and high cost of capital.

Intensifying competition in the small satellite launch market could impact Astra's market share.

Differentiation

Astra offers cost-effective launch services for small satellite payloads.

The company focuses on agile rockets for frequent access to space.

Astra provides online reservations for payload deliveries to various orbits.

Upsides

Growing demand for small satellite constellations aligns with Astra's business model.

U.S. government investment in space technology presents contract opportunities for Astra.

Astra's reusable rocket technology could lead to significant cost reductions.

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