Project and Client Relationship Manager at Boingo

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, WirelessIndustries

Requirements

2-4 years’ proven experience in a project coordination, account management, or similar role, ideally within the wireless technology, telecom, cellular or commercial real estate industries
Strong organizational skills, attention to detail, and self-management
Excellent written and verbal communication skills
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
Ability to work independently and as part of a team
Ability to manage multiple projects and relationships concurrently
Experience with CRM systems (e.g., Salesforce)
Professional and articulate, comfortable communicating with executive-level customers
Demonstrated ability to build relationships and foster positive business connections
Ability and willingness to travel throughout the greater NYC area, with domestic travel up to 10% of the time

Responsibilities

Serve as supportive intermediary between internal teams and the customer to ensure project success from a customer perspective
Support maintenance and updates of electronic project files, databases, project activities and team communications
Work with internal teams and cross-functional members for equipment tracking and updates
Aid in the relationship management between Boingo and assigned venue account(s)
Develop and maintain effective communication, ensuring client expectations are understood and achieved
Support the creation of annual strategic account plans, documenting each venue's organization, key stakeholders and communication matrix, action plans, key contractual business terms, and account growth and expansion opportunities
Assist in managing the pipeline of renewals or extensions and seek opportunities for growth or expansion
Assist customers with setting up and navigating Boingo Insights and dashboards while promoting the value of the products and services we offer
Monitor network incidents and ensure timely resolution
Create customer reporting in various tools and applications
Collaborate in the facilitation of project review meetings, providing timely updates to both internal and external stakeholders
Gather customer feedback and provide updates to supervisor
Cooperate with the internal and external groups to gather business and technical requirements necessary to build and expand Boingo solutions
Identify and communicate risks
Assist projects to transition smoothly through the project lifecycle
Identify opportunities to grow revenue, including through renewals and additional products

Skills

Key technologies and capabilities for this role

Project CoordinationClient Relationship ManagementStakeholder ManagementAccount PlanningReporting ToolsDashboardsNetwork MonitoringDatabase ManagementEquipment TrackingCommunication

Questions & Answers

Common questions about this position

What experience is required for the Project and Client Relationship Manager role?

Candidates need 2-4 years of proven experience in project coordination, account management, or similar roles, ideally in wireless technology, telecom, cellular, or commercial real estate industries.

What key skills are needed for this position?

The role requires strong organizational skills, attention to detail, self-management, excellent written and verbal communication skills, proficiency in Microsoft Office Suite, and experience with CRM systems like Salesforce.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Project and Client Relationship Manager position?

A strong candidate will have 2-4 years of relevant experience in project coordination or account management, preferably in telecom or wireless industries, along with excellent communication skills, proficiency in Microsoft Office and CRM systems, and the ability to manage multiple projects independently and in a team.

Boingo

Provides high-speed Wi-Fi and cellular services

About Boingo

Boingo provides high-speed Wi-Fi and cellular services to a variety of clients, including airports, stadiums, military bases, and multifamily communities. Their services include designing, installing, and maintaining advanced wireless networks that are ready for 5G technology. Boingo's offerings range from Distributed Antenna Systems (DAS) to Wi-Fi solutions, ensuring seamless connectivity for users. What sets Boingo apart from competitors is their comprehensive approach, which includes not only network installation but also ongoing monitoring and customer support. They generate revenue through various channels, such as advertising solutions, mobile carrier traffic management, and connectivity services for residential communities. Boingo's goal is to enhance user experience and operational efficiency by providing reliable and advanced wireless connectivity in high-traffic public venues.

Los Angeles, CaliforniaHeadquarters

2001Year Founded

$87.5MTotal Funding

IPOCompany Stage

Data & Analytics, Consumer SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Phone/Internet Stipend

Gym Membership

Tuition Reimbursement

Parental Leave

Risks

Emerging 5G providers like Verizon threaten Boingo's market share.

Technological advancements require continuous infrastructure upgrades, straining Boingo's finances.

Remote work trends may reduce demand for Boingo's services in physical venues.

Differentiation

Boingo offers end-to-end wireless solutions, from design to customer care.

Boingo's networks are 5G ready, ensuring clients meet growing connectivity demands.

Boingo is a trusted partner for the U.S. military, providing secure connectivity at bases.

Upsides

Increased demand for private 5G networks creates new opportunities for Boingo.

Smart city initiatives drive the need for advanced connectivity solutions, benefiting Boingo.

Hybrid work models increase demand for reliable Wi-Fi in residential areas, expanding Boingo's market.

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