Program Manager, Owl Gatherings

Position Overview

Twilio is seeking a strategic and operationally-minded Program Manager to lead the company's in-person gatherings. This role is crucial for fostering Twilio's remote-first culture by ensuring meaningful connections among its global workforce of over 5,000 employees. You will be responsible for architecting and executing a vision for how in-person interactions drive company growth and culture.

About the Company

At Twilio, we are shaping the future of communications, empowering hundreds of thousands of businesses and millions of developers worldwide to create personalized customer experiences. Our remote-first approach, coupled with a strong culture of connection and global inclusion, ensures that every team member, regardless of location, is part of a vibrant and impactful global team. We encourage continuous learning and provide opportunities for a rewarding career where your growth is in your hands.

Responsibilities

• Define Our Vision: Assess the current state of in-person gatherings, analyze data, identify pain points, and uncover opportunities to enhance team connections and culture.
• Build the Strategy & Roadmap: Develop a scalable, future-state vision for in-person gatherings aligned with company goals. Create a data-driven roadmap, incorporating recommendations for current platforms and vendor partnerships (e.g., Reed & Mackay, Navan, Gable).
• Operationalize & Execute: Implement the roadmap, managing program design and execution, and leveraging existing tools, resources, and vendor partnerships.
• Measure & Iterate: Establish and report on Key Performance Indicators (KPIs), including employee/team engagement and spend. Define new metrics and use data to continuously improve the program. Implement systems to track gathering frequency, purpose, and outcomes.
• Partner Cross-Functionally: Collaborate with procurement, corporate security, real estate, legal, and other departments to ensure program alignment with cross-functional priorities and tool/vendor usage.
• Provide Executive Updates: Present program strategy, progress, and results to senior leadership, influencing and securing buy-in at all levels.
• Manage Program Resources & Communications: Own and maintain all program-related resources, including internal intranet pages (Switchboard). Develop and execute communication campaigns for program updates, ensuring employees have accessible information and tools.

Qualifications

Twilio values diverse experiences and encourages applications from candidates with varied backgrounds.

• Required:
  • Strategy & Execution: Proven ability to define strategic visions, translate them into actionable plans, and execute end-to-end.
  • Experience: 12+ years of relevant experience.

Employment Type

• [Employment Type not specified]

Location Type

• [Location Type not specified]

Salary

• [Salary not specified]