Ability to manage one or more highly complex and enterprise-wide Voice/UC services programs consisting of multiple projects
Capability to develop program strategy, supporting business case, and various enterprise-wide high-level and detailed-level project plans
Skills to ensure integration of projects and adjust project scope, timing, and budgets based on business needs
Proficiency in communicating with business leadership, engineering leadership, and stakeholder groups to align resources and keep programs on track
Experience delivering projects in the portfolio on time, within budget, and meeting strategic and business requirements
Ability to lead E2E team through regular calls, actions, and commitments
Understanding of the full End-to-End lifecycle of Voice and Unified Communications products, including discovery, business planning, development, testing, launch, and support
Responsibilities
Understands the scope of programs as defined by the business requirements and budget process
Participates in key planning milestones and acts as a guide for the core program team from initiation through execution and completion
Identifies and obtains participation from required cross-functional core team members, including matrixed project managers, with guidance from Strategic Business Initiative or senior staff
Creates program plans and maintains program record
Works with the core team to identify and schedule all the work required to fulfill program scope, including identification and management of critical path
Assists in the development and implementation of key goals, objectives, and success criteria for the program. Ensures proper documentation
Supports the budget and resource forecasting exercise
Identifies and analyzes risks and issues
Tracks and manages the program schedule and task details included in the program plan. Analyzes actual performance against the plan and makes adjustments consistent with plan objectives
Works with Strategic Business Initiative to assist in action item resolution and track completion. Ensures program milestones are accomplished and overall timelines are met
Documents all major plan changes in scope, approach, and date delivery
Communicates updates on major milestones and keeps all stakeholders informed of progress and issues
Manages proposed changes to program parameters and works with Enterprise Program Management and Program Managers to ensure appropriate processes and communications are followed
Monitors and ensures quality of program deliverables
Works with core team and key field resources to develop and monitor deployment schedule, strategies, and tools to support the implementation of programs in the field through trials and controlled cutovers
Skills
Program Management
Voice/UC
Unified Communications
End-to-End Lifecycle
Project Management
Stakeholder Management
Business Planning
Resource Coordination
Agile
Process Improvement
Comcast
Comcast Corporation is a global media and technology company.