Program Manager 2, Operational Risk Management at Nordstrom

Seattle, Washington, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Risk ManagementIndustries

Requirements

7+ years’ experience in Program Management or relevant experience
Experience in Internal Audit, Financial Controls, Financial Services, card servicing and loyalty rewards experience (desirable)
Expertise in Fraud Awareness and Risk Management (beneficial)
Expertise in Legal and Regulatory Compliance (beneficial)
Excellent communication skills – verbal & written
Strong organization and time management skills
Clear and effective written and verbal communication and strong interpersonal skills with a superior customer service attitude and high level of professionalism
Flexible with ability to change tasks or priorities to meet business deadlines
High-level of personal integrity, confidentiality and the ability to use good judgment in all situations
Ability to build trust and influence internal and external stakeholders with strong advocacy and empathy skills and without authority
Strategic ability to recognize organizational changes

Responsibilities

Perform risk identification and assessment in business units by partnering with business units to understand their processes
Develop a broad and detailed understanding of the organization’s risk landscape, culture and technology
Partner with executive leadership and/or key stakeholders to identify, and drive strategic plans to prevent, eliminate and/or mitigate risks with varying solutions
Identify process gaps, control deficiencies, and/or recommend, oversee and support effective solutions
Coordinate with senior management in performing operational risk reviews
Track and monitor Controls & Key Risk Indicators for business units
Report operational risk issues and decisions to senior management on regular basis
Identify & evaluate Key Risk Indicators within the business units against risk appetite
Investigate root causes of operational risks and provide support to mitigate risk
Develop strong relationships with key stakeholders and business partners by addressing issues/concerns in timely manner and supports a culture of risk-based decisions
Establish and maintain rapport with Compliance, Information Security, Privacy, Internal Audit and Legal
Keep abreast of latest risk management techniques and industry best practices
Oversee the application of operational risk policies and procedures, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks
Assess risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices
Governance and oversight may include (not limited to) technology operational risk
Establishes and maintains a strong control environment and culture within Loyalty Program
Assists in assessing current status of all regulation related controls; recommends/designs control enhancements and creates policy/process documentation as needed in support of risk mitigation

Skills

Risk Management

Risk Assessment

Risk Identification

Risk Mitigation

Key Risk Indicators

Operational Risk

Compliance

Stakeholder Management

Process Improvement

Root Cause Analysis

Control Deficiencies

Nordstrom

Retailer offering clothing and accessories

About Nordstrom

Nordstrom is a retail company that focuses on providing a wide range of clothing, shoes, and accessories for men, women, and children. The company operates department stores and an online platform where customers can shop for various brands and styles. Nordstrom emphasizes a strong customer service experience, encouraging employees to take initiative and develop their careers within the organization. Unlike many competitors, Nordstrom fosters a culture of leadership and personal growth among its staff, which contributes to a dedicated and motivated workforce. The company's goal is to create a positive shopping experience while also being committed to environmental sustainability and community support.

Seattle, WashingtonHeadquarters

N/AYear Founded

$16MTotal Funding

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Risks

Increased competition from online retailers like Amazon may impact Nordstrom's market share.

Economic uncertainty could reduce consumer spending on luxury items, affecting sales.

Expansion into international markets exposes Nordstrom to geopolitical and currency risks.

Differentiation

Nordstrom emphasizes employee empowerment and career growth within the company.

The company is committed to environmental sustainability and community support.

Nordstrom's experiential retail approach includes pop-up shops and exclusive collaborations.

Upsides

Nordstrom Rack is expanding with new locations in West End and Lubbock by 2025.

The Nordy Club enhances customer savings and loyalty through exclusive benefits.

Strategic collaborations, like with DXL Big + Tall, expand Nordstrom's customer base.

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