Production Support Tech Lead - GenAI at AIG

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, Financial ServicesIndustries

Requirements

10+ years of experience with providing support of application platforms at the enterprise level including incident management, patches, vulnerabilities, change management, monitoring, and continued platform improvement
Good knowledge in process to handle L2/L3 production issues
Hands on experience on collaboration with multiple stakeholders / managers to perform incident management conduct RCAs and drive continuous improvement in application stability
Configured and maintained observability capabilities across critical applications and infrastructure, ensuring stability and visibility into application

Responsibilities

At the forefront for creation of Operational Excellence & Business Continuity plan, being compliant and managing risk to production environment
Clear and detailed knowledge management
Monitoring cost and usage
Innovation & Continuous Improvement
Define and establish Metrics & Performance for all the application under the GenAI Assist program
Applying industry best practices to put a standard support model and process for our GenAI Assist Platform
Potentially test, debug, and perform analysis of incidents reported from users
Responsible for change management co-ordination for production releases and upgrades
Ensuring that production changes are reviewed and validated in production to avoid/minimize production issues
Develop and maintain monitoring dashboards for various components in the application
Problem Management – support and drive detailed root cause analysis of production issues, work with the Application Delivery, platform, DevOps and Business teams to address and provide remediation
Provide regular verbal and written communications regarding status, risks, issues. Makes recommendations for remediation or change
Working with development teams ensure functionality deployments are completed without incident and with adherence to proper procedure
Identify opportunities for application tuning
Review, maintain and enhance application Run Books

Skills

Generative AI

GenAI

Production Support

Operational Excellence

Business Continuity

Risk Management

Monitoring

Knowledge Management

Cost Management

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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