Product Support Specialist - South Texas Territory - Remote in Territory at Andersen Corporation

Home, Pennsylvania, United States

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$80,000 – $95,000Compensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Industrial EquipmentIndustries

Requirements

Must be located in South Texas - preferably the San Antonio area
High school diploma or equivalent
3+ years of related experience (field service, operations management, product support, shop floor, OEM support, technical customer support, or similar)
Valid driving license with a clean driving record
Strong computer skills
Strong interpersonal and communication skills

Responsibilities

Identifies and resolves customer concerns with Terex AWP products
Assists customers with their service training needs and information
Assists engineering as requested with the improvement and development of AWP products
Assists all customers with the safe and proper operation of Genie equipment
Assists with Terex Product Safety upon request
Requires up to 70% travel (fleet vehicle provided) within the South Texas territory
Provides technical operating and service advice to customers

Skills

Key technologies and capabilities for this role

Field ServiceProduct SupportTechnical SupportCustomer ServiceOperations ManagementOEM SupportComputer SkillsCommunication SkillsProblem SolvingService TrainingAerial Work Platforms

Questions & Answers

Common questions about this position

What is the salary range for the Product Support Specialist role?

The salary is $80,000 - $95,000 annual, based on several factors.

Is this Product Support Specialist position remote, and what are the location requirements?

The position is remote within the South Texas Territory, and the ideal candidate must reside in South Texas, preferably the San Antonio area.

What skills and experience are required for this role?

Requirements include 3+ years of related experience in field service, operations management, product support or similar, strong computer skills, strong interpersonal and communication skills, a valid driving license with a clean record, and a high school diploma or equivalent.

What is the company culture like at Terex?

Terex embraces a diverse and inclusive workforce.

What makes a strong candidate for this Product Support Specialist position?

Strong candidates have 3+ years of relevant experience, reside in South Texas (preferably San Antonio), possess excellent problem-solving skills, a great attitude, strong learning abilities, and hands-on knowledge of Genie products or construction equipment.

Andersen Corporation

Specializes in replacement windows and doors

About Andersen Corporation

Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.

Cottage Grove, MinnesotaHeadquarters

1995Year Founded

VENTURE_UNKNOWNCompany Stage

VR & AR, Consumer GoodsIndustries

5,001-10,000Employees

Risks

Rising raw material costs could squeeze profit margins.

Labor shortages may delay project timelines and increase costs.

Emerging smart window technologies could impact market share.

Differentiation

Renewal by Andersen uses Augmented Reality for customer consultations, enhancing decision-making.

The company offers a complete service from consultation to professional installation.

Renewal by Andersen is recognized for high customer satisfaction, winning multiple J.D. Power awards.

Upsides

Increased demand for energy-efficient home improvements boosts market growth.

Expansion into Locust Grove, Georgia, with a $420 million investment enhances capacity.

Growing interest in eco-friendly materials aligns with Andersen's sustainable product offerings.

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