Product Support Specialist JR – Navarra (Iberia) at Stryker

Alcobendas, Community of Madrid, Spain

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, OrthopaedicsIndustries

Requirements

Bachelor’s degree within the field of biomedical engineering, medical technology, health sciences or Medical Certification (i.e. CST, PT, CPT, etc.)
From 1-2 years of experience
Fluency in Spanish and English (C1 level)
Valid driver’s license
Preferred: Experience in operating room
Preferred: Previous experience as Product specialist, Clinical specialist, Nurse, or Biomedical engineer in the healthcare industry
Preferred: Master’s degree within the field of biomedical engineering, medical technology, or health sciences
Preferred: Experience with clinical training and education programs
Preferred: Demonstrated knowledge of business administrative and clerical procedures and systems (e.g., word processing, file management and record maintenance)

Responsibilities

Servicing existing and new customer base within the theatre and clinical environment
Providing support for MAKO robotic procedures and manual joint replacement surgeries
Providing theatre and wider HCP staff with training on Stryker products
Working closely with team members within the defined region and the Regional Sales Manager to ensure customer service levels are best in class
Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice
Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution
Conducting trials and evaluations of products in both theatre and the clinical environment as required
Implementing training, provision of instruments and implementation of new Stryker business, including organizing and conducting training workshops and events for a broad customer group
Communicating essential features and benefits of products and their clinical application
Demonstrating outstanding ethics, treating customers and other employees with respect and representing Stryker in the best possible light
Behaving with integrity and delivering on commitments within required timescales
Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support
Maintaining a basic business plan highlighting daily, weekly, and monthly objectives
Developing an understanding of the local healthcare environment and regional strategy
Additional responsibilities as directed by RSM (Regional Sales Manager)

Skills

Key technologies and capabilities for this role

Joint ReplacementRobotic SurgeryMako RobotCustomer SupportProduct TrainingInventory ManagementAsset ManagementClinical SupportSales CoordinationTraining Workshops

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

The position offers hybrid work flexibility.

What are the minimum qualifications for this position?

Candidates need a Bachelor’s degree in biomedical engineering, medical technology, health sciences or Medical Certification (i.e. CST, PT, CPT, etc.), 1-2 years of experience, fluency in Spanish and English at C1 level, and a valid driver’s license.

What language skills are required?

Fluency in Spanish and English at C1 level is required.

What salary or compensation does this role offer?

This information is not specified in the job description.

What experience is preferred for this role?

Experience in operating is preferred.

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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