Product Support Specialist at Stryker

London, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, HealthcareIndustries

Requirements

Demonstrates outstanding ethics, treats customers and employees with respect, represents the company positively
Communicates essential benefits of products and their clinical applications
Acts with integrity and delivers on commitments within required timescales
Constructs a basic business plan with input from mentor/manager; engages in daily, weekly, and monthly planning
Develops rapport, understands relationships in selling, uses open questioning to ascertain customer needs, has good knowledge of key brands
Understands multiple stakeholders in decision-making and identifies them through appropriate questions
Work is closely supervised with specific direction from experienced staff; keeps supervisor informed on work status
Completes Mako 101 and 201 training for all robotic-assisted surgery applications and obtains certification
Builds knowledge of Stryker implants, instrumentation, and mastery of the Mako robot and its applications

Responsibilities

Achieve sales results in line with annual sales target and KPI metrics
Planning, prioritizing, and executing required activities and customer support
Segmentation of the sales area; focus on expansion of existing customers and support for growing customers with the Sales Team
Support/maintenance of existing customers to maintain satisfaction/quality; collaborate with Sales Team and other departments
Development of short and medium-term strategies with customers to secure/strengthen Stryker position
Good communication and negotiation with customers using reasonable methods for profitable, sustainable relationships
Market observations to strengthen position; constant analysis of responsible area
Address challenges with customers and develop solutions (with support of RSM/Sales Team)
Participate in in-house meetings to discuss organizational, development, and business issues; enhance knowledge and skills
Administration of IT-based customer database/CRM tool
Serve as front-line clinical and technical support to surgeons and hospital staff before, during, and after surgical procedures
Train and guide surgeons and hospital staff in use of Stryker’s Mako robot, including set-up, breakdown, and intra-operative activities
Use proprietary software to prepare pre-operative CT scans, assist in pre-operative implant planning, sizing, and positioning
Troubleshoot and solve technical issues related to the robot independently or escalate appropriately
Partner with Field Service team to resolve technical issues and deliver maintenance
Educate surgeons and staff on clinical benefits of the robot and best practices with confidence, enthusiasm, and respect

Skills

Key technologies and capabilities for this role

Joint ReplacementHip ProductsKnee ProductsOrthopaedic SurgeryMako Surgical ProceduresCustomer ServiceSales PlanningBusiness PlanningTechnical SupportCustomer Troubleshooting

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

The position is field-based, requiring work flexibility in the field.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What key skills are required for the Product Support Specialist role?

Essential skills include clinical and technical expertise in Hip and Knee products, strong customer service, sales skills like rapport-building and open questioning, business planning, and good communication and negotiation abilities.

What is the company culture like at Stryker?

Stryker emphasizes being a 'Stryker Citizen' by demonstrating outstanding ethics, treating customers and employees with respect, and representing the company in the best possible light.

What makes a strong candidate for this Product Support Specialist position?

Strong candidates have clinical/technical expertise to support surgeons during Mako procedures, sales skills to grow accounts, and the ability to plan and execute customer support activities while collaborating with sales teams.

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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