Product Support Engineer II - DLP at Zscaler

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Technology, Cloud SecurityIndustries

Requirements

Minimum 2-year experience working as Support Engineer/Sr. Support Engineer supporting DLP/CASB solutions
Proficiency in DLP technologies and tools (e.g., Symantec DLP, McAfee DLP, Forcepoint DLP, etc)
Strong understanding of data protection principles and practices
Experience with network security, endpoint security, and cloud security
Familiarity with incident response and threat management
Bachelor of Science in Computer Science/Engineering or an equivalent advanced industry certifications (preferred)
Zscaler product experience, Script knowledge (SHELL, Python) (preferred)
Relevant certifications (CompTIA Security+, DLP vendor certifications) (preferred)

Responsibilities

Providing Level II technical support for DLP solutions, including incident resolution, troubleshooting, and root cause analysis
Assisting customers with DLP-related issues via phone, email, and remote sessions, ensuring timely and effective resolution
Managing and prioritizing support cases, ensuring SLAs are met and customer satisfaction is maintained while resolving the customers’ issues
Fostering a collaborative team environment by supporting and mentoring fellow Zscaler employees
Contributing to product improvements by understanding customer use cases and providing feedback throughout the product lifecycle

Skills

DLP

troubleshooting

root cause analysis

incident resolution

technical support

Level II support

Zscaler

Cloud-based cybersecurity and secure gateway services

About Zscaler

Zscaler provides cloud-based information security services, focusing on internet, web, and cloud security. Its platform functions as a secure gateway that inspects all internet traffic between users and applications, ensuring that threats are identified and stopped before they can access a client's network. This service is offered through a subscription model, allowing large enterprises and government organizations to select the level of security that meets their needs. Zscaler differentiates itself from competitors by offering a strong partner program that enhances market reach and provides partners with training and resources. The company's goal is to support secure digital transformation for its clients by delivering reliable security solutions.

San Jose, CaliforniaHeadquarters

2008Year Founded

$148.8MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

5,001-10,000Employees

Benefits

Comprehensive health plans

Supportive parental & family leave

On-demand learning & development

Company-sponsored volunteering

Global tuition assistance program

Guilt-free paid time off

Risks

Emerging cybersecurity firms may erode Zscaler's market share.

Economic downturns could impact Zscaler's subscription-based revenue model.

The retirement of CFO Mr. Canessa may lead to financial instability.

Differentiation

Zscaler offers a 100% cloud-based security platform, eliminating on-premise hardware needs.

The company is a Gartner magic quadrant leader for secure web gateways.

Zscaler's platform inspects all internet traffic, ensuring threats are neutralized pre-network.

Upsides

Zscaler's FY/25 guidance was revised upward, indicating strong financial performance.

The partnership with Bharti Airtel enhances Zscaler's zero-trust architecture offerings.

Zscaler's hiring of government experts strengthens its position in the public sector.

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