Product Reliability (Support) Engineer at AXS

Tokyo, Japan

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Entertainment, Ticketing, Live EventsIndustries

Requirements

University degree in a computer science or technology field preferred
Bilingual fluency (Japanese and English)
Experience with database query languages (i.e. SQL)
Experience working with database platforms such as Oracle, SQL Server and PostgreSQL in a production environment
Experience with logging, monitoring and alerting tools and best practices
Experience coding in script languages such as JavaScript, bash, python etc. is preferred
Experience coding in programming languages such as Java or .Net is preferred
Experience working in cloud environments is preferred
Ability to work under pressure and in production environments
Ability to work independently
Ability to prioritize several tasks at once
Proficiency in identifying and diagnosing issues within operating systems
Capacity to create innovative solutions to unique system issues
Willingness to work in our Tokyo office on a hybrid basis (3 days in office/two days working from home)

Responsibilities

Troubleshoot issues within the applications and databases and creates unique solutions to these issues, with guidance as needed, in responsive to customer’s request
Work on various data requests for internal or external customers
Create scripts to update or create data as needed
Collaborate with other departments (finance, fraud, security, etc) to help get answers to issues or data needs
Create and update documentation for issues encountered
Coach more junior colleagues in techniques, processes, and responsibilities

Skills

troubleshooting

databases

scripting

data manipulation

SQL

documentation

customer support

cross-functional collaboration

AXS

Global ticketing platform for events and analytics

About AXS

AXS is a global ticketing platform that utilizes integrated technology and analytics to power primary and resale marketplaces, offering best-in-class ticketing, marketing, and data technology for various events, from music clubs to major sporting events.

Los Angeles, CaliforniaHeadquarters

2011Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Consumer Software, AI & Machine Learning, Consumer GoodsIndustries

201-500Employees

Benefits

Professional Development Budget

Risks

Increased competition from emerging ticketing platforms could erode AXS's market share.

Consumer backlash against high service fees may lead to regulatory scrutiny.

Economic downturns may reduce consumer spending on live events, affecting AXS's revenue.

Differentiation

AXS integrates AI-driven analytics for enhanced ticket sales forecasting and customer insights.

AXS adopts blockchain technology for secure and transparent ticket transactions.

AXS expands virtual and hybrid event ticketing solutions for remote audiences.

Upsides

AXS partners with Lyft to offer transportation options at live events.

AXS launches Apple Wallet tickets at Red Rocks Amphitheatre, enhancing user convenience.

AXS acquires majority stake in WRSTBND to boost its global platform.

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