Product Reliability (Support) Engineer at AXS

Tokyo, Japan

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Entertainment, Ticketing, Live EventsIndustries

Requirements

University degree in a computer science or technology field preferred
Bilingual fluency (Japanese and English)
Experience with database query languages (i.e. SQL)
Experience working with database platforms such as Oracle, SQL Server and PostgreSQL in a production environment
Experience with logging, monitoring and alerting tools and best practices
Experience coding in script languages such as JavaScript, bash, python etc. is preferred
Experience coding in programming languages such as Java or .Net is preferred
Experience working in cloud environments is preferred
Ability to work under pressure and in production environments
Ability to work independently
Ability to prioritize several tasks at once
Proficiency in identifying and diagnosing issues within operating systems
Capacity to create innovative solutions to unique system issues
Willingness to work in our Tokyo office on a hybrid basis (3 days in office/two days working from home)

Responsibilities

Troubleshoot issues within the applications and databases and creates unique solutions to these issues, with guidance as needed, in responsive to customer’s request
Work on various data requests for internal or external customers
Create scripts to update or create data as needed
Collaborate with other departments (finance, fraud, security, etc) to help get answers to issues or data needs
Create and update documentation for issues encountered
Coach more junior colleagues in techniques, processes, and responsibilities

Skills

Key technologies and capabilities for this role

troubleshootingdatabasesscriptingdata manipulationSQLdocumentationcustomer supportcross-functional collaboration

Questions & Answers

Common questions about this position

What skills and experience are required for the Product Reliability Engineer role?

Required skills include bilingual fluency in Japanese and English, experience with database query languages like SQL, and working with platforms such as Oracle, SQL Server, and PostgreSQL in production environments. Preferred experience includes logging/monitoring tools, scripting in JavaScript/bash/Python, programming in Java or .Net, and cloud environments. Soft skills needed are ability to work under pressure, independently, prioritize tasks, diagnose OS issues, and create innovative solutions.

Is this Product Reliability Engineer position remote or based in a specific location?

The role is based in the Tokyo office as AXS is expanding operations there.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at AXS?

AXS features a fun, fast-paced environment with dedicated, diverse employees called 'Fanatix' who create groundbreaking products and services.

What makes a strong candidate for this Product Reliability Engineer position?

A strong candidate has a university degree in computer science or technology, bilingual fluency in Japanese and English, hands-on production experience with SQL databases like Oracle and PostgreSQL, and the ability to troubleshoot issues independently under pressure while coaching juniors.

AXS

Global ticketing platform for events and analytics

About AXS

AXS is a global ticketing platform that utilizes integrated technology and analytics to power primary and resale marketplaces, offering best-in-class ticketing, marketing, and data technology for various events, from music clubs to major sporting events.

Los Angeles, CaliforniaHeadquarters

2011Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Consumer Software, AI & Machine Learning, Consumer GoodsIndustries

201-500Employees

Benefits

Professional Development Budget

Risks

Increased competition from emerging ticketing platforms could erode AXS's market share.

Consumer backlash against high service fees may lead to regulatory scrutiny.

Economic downturns may reduce consumer spending on live events, affecting AXS's revenue.

Differentiation

AXS integrates AI-driven analytics for enhanced ticket sales forecasting and customer insights.

AXS adopts blockchain technology for secure and transparent ticket transactions.

AXS expands virtual and hybrid event ticketing solutions for remote audiences.

Upsides

AXS partners with Lyft to offer transportation options at live events.

AXS launches Apple Wallet tickets at Red Rocks Amphitheatre, enhancing user convenience.

AXS acquires majority stake in WRSTBND to boost its global platform.

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