Product Operations Specialist | Procurement at Ramp

San Francisco, California, United States

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$94,600 – $157,100Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

1+ years in product operations or product management supporting B2B workflows; experience with procure-to-pay or adjacent domains preferred
Proficiency using data to size opportunities, measure funnel conversion, and analyze cycle times and adoption
Ability to translate qualitative feedback into crisp requirements and operational processes

Responsibilities

Help drive product market fit on our Procurement offering by translating qualitative and quantitative inputs into our product strategy
Design and facilitate structured user research sessions to gather qualitative feedback and identify pain points in the product experience or right size product solutions
Develop and maintain internal documentation, training materials, and knowledge bases to support cross-functional teams
Own the launch operations for our Procurement product as new features move from Alpha to GA
Operationalize automatic PO creation, PO syncing, and 2-/3-way matching with Bill Pay and ERPs (e.g., NetSuite, QuickBooks) alongside our customers
Define and maintain dashboards for procurement health: request volume, adoption, approval SLA, PO coverage, request → PO → bill conversion, and savings signals
Improve the core product over time with iterative improvements, triage issues, and run structured rollouts and enablement for new product features
Partner with Product, Engineering, and Design to translate customer feedback into actionable product requirements
Implement voice-of-customer programs to systematically capture, analyze, and prioritize user feedback across multiple channels

Skills

Key technologies and capabilities for this role

ProcurementProduct OperationsData AnalysisWorkflow OptimizationPurchase OrdersPaymentsVendor ManagementFeedback Loops

Questions & Answers

Common questions about this position

What is the salary range for the Product Operations Specialist role?

The salary range is $94.6K - $157.1K.

Is this position remote or hybrid?

The position is hybrid.

What are the main responsibilities in this role?

Responsibilities include driving product market fit by translating inputs into strategy, designing user research sessions, developing documentation and training materials, owning launch operations, and operationalizing features like automatic PO creation.

What is the company culture like at Ramp?

Ramp is rethinking finance with AI, investing in bold talent to build the future, and features a team of leaders from top fintech and tech companies like Stripe, Goldman Sachs, and Meta in a high-growth environment recognized by Fast Company and LinkedIn.

What skills or experience make a strong candidate for this role?

Strong candidates will have experience using data to improve adoption and cycle times, shaping product quality through customer feedback, and working cross-functionally with PM, Eng, Design, Support, Sales, and Enablement on procurement workflows.

Ramp

Corporate card and spend management platform

About Ramp

Ramp provides a corporate card and spend management platform that helps businesses track expenses and save money. The platform allows finance teams to manage corporate cards, expense reports, and bill payments in one place, and it integrates with tools like Slack for added convenience. Ramp serves a wide range of clients, from large enterprises to creative agencies, and aims to reduce overall expenses through its comprehensive financial tools. Unlike competitors such as Amex and Brex, Ramp generates revenue through interchange fees on card transactions and subscription fees for advanced features. The company's goal is to streamline financial operations for businesses and help them achieve significant cost savings.

New York City, New YorkHeadquarters

2019Year Founded

$1,096.3MTotal Funding

SERIES_DCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Competitive salaries: You never have to wonder how your pay compares. Our generous comp reflects our belief that you’ll take Ramp to the next level.

Comprehensive health plans: US-based employees get full medical, dental, and vision insurance coverage. Everyone gets a monthly stipend for personal wellness.

Professional development: Take advantage of our annual education stipends to stay on top of your personal growth.

Unlimited PTO: Flexible vacation days give you the time to step away, unwind, and recharge.

Risks

Increased competition from fintech startups could challenge Ramp's market position.

Economic downturns may reduce business spending, affecting Ramp's revenue streams.

The volatile travel industry poses risks to Ramp's new travel booking services.

Differentiation

Ramp integrates with popular tools like Slack and Workday for seamless financial operations.

The platform offers advanced accounting automations, reducing manual work for finance teams.

Ramp's use of stablecoins and modern financial instruments sets it apart from competitors.

Upsides

Ramp's integration with Workday enhances real-time data syncing and accounting automation.

The partnership with Priceline expands Ramp's services into the growing business travel sector.

Ramp's recent $750 million funding boosts its capacity for innovation and market expansion.

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