Product Operations Manager II - Video Surveillance Team at Alarm.com

Tysons, Virginia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Smart Security, Video Surveillance, Security TechnologyIndustries

Requirements

B.S. or B.A. in engineering, computer science, or a related technical field; business degrees accepted only if paired with strong technical experience or a technical focus
2–5 years of experience in product operations, technical program management, or product coordination roles
Strong organizational skills and attention to detail
Excellent written and verbal communication skills; comfortable engaging across functions and regions
Comfortable working across time zones and with globally distributed teams
Self-starter who enjoys building repeatable systems and solving unstructured problems
Experience with hardware product lifecycles, SKUs, or certifications is a plus
Familiarity with international product deployment or market adaptation is helpful but not required
Experience with Jira and Confluence is a plus

Responsibilities

Act as the primary coordinator for international market feedback on video hardware, working closely with Technical Account Managers (TAMs), regional sales teams, and product managers
Collaborate with the certifications team to monitor the progress and execution of regulatory certifications for hardware products by region
Identify and prioritize countries for product launches based on certification status and strategic opportunity
Coordinate launch activities across product, marketing, engineering, operations, and international teams
Manage beta and early access deployments in international markets
Work with the product and hardware teams to track international-specific SKUs, labels, packaging, and firmware configurations
Gather and organize international-specific feature requests for software or firmware
Help assess the business value of changes and support prioritization decisions
Help debug and triage international-specific issues, including hardware behavior, installation constraints, and customer-reported problems
Strengthen the relationship between the product team and international go-to-market teams, serving as a key operational link to ensure clarity and alignment

Skills

Key technologies and capabilities for this role

Product OperationsCross-Functional CollaborationMarket Feedback ManagementRegulatory CertificationsLaunch PlanningBeta DeploymentsSKU ManagementFirmware ConfigurationFeature Request CoordinationProgram ManagementInternational MarketsVideo Surveillance

Questions & Answers

Common questions about this position

What education is required for the Product Operations Manager II role?

A B.S. or B.A. in engineering, computer science, or a related technical field is required; business degrees are accepted only if paired with strong technical experience or a technical focus.

What experience is needed for this position?

Candidates need 2–5 years of experience in product operations, technical program management, or product coordination roles.

What key skills are required for the Product Operations Manager II?

Strong organizational skills and attention to detail, excellent written and verbal communication skills, and comfort working across time zones with globally distributed teams are essential.

Is this role remote or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

Alarm.com

Integrated smart security solutions for businesses

About Alarm.com

Alarm.com offers smart security solutions for small to medium-sized businesses, integrating security, lighting, locks, video surveillance, and energy management into one app. This allows businesses to efficiently monitor and control their premises, benefiting from features like video monitoring and energy-saving smart thermostats. The company partners with authorized service providers to sell and install their systems, which come with low upfront costs and ongoing service fees. Alarm.com aims to provide comprehensive security management that helps businesses operate more effectively.

Tysons, VirginiaHeadquarters

2000Year Founded

$158.6MTotal Funding

IPOCompany Stage

Energy, Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

401(k) Retirement Plan

401(k) Company Match

Wellness Program

Pet Insurance

Educational Assistance Program

Company Equity

Risks

DIY home security systems could impact Alarm.com's market share.

Standalone security devices may attract customers away from ongoing service fees.

False alarms in security systems could affect customer satisfaction and retention.

Differentiation

Alarm.com integrates security, lighting, and energy management into a single app.

Their AI Deterrence technology offers advanced security features for tech-savvy customers.

They provide a cost-effective solution with low upfront costs and recurring service fees.

Upsides

The DIY home security market is projected to grow significantly by 2028.

32% of US households have a paid security service, offering market expansion opportunities.

Increased adoption of bundled services can boost customer acquisition and retention.

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