Product Operations Manager | Healthcare

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Artificial Intelligence, BiotechnologyIndustries

Requirements

Experience working at an early-stage startup in an operational or generalist role is required, along with a proven track record of delivering software products that achieve significant business impact. Candidates must be willing to take on a variety of roles, prioritize effectively in an unstructured environment, and take ownership and accountability. The role requires a willingness to work in person at the office 4-5 days a week.

Responsibilities

The Product Operations Manager will drive the launch and scaling of healthcare products, leading strategic decision-making and operational execution. Responsibilities include enhancing growth trajectory and operational efficiency, developing and executing strategic plans for the healthcare division, and collaborating with engineering and sales teams to improve product offerings. The role also involves collecting client ideas to develop frameworks for goal achievement, providing guidance on testing protocols, and working across post-sales functions like implementation and client services to build processes that sustain growth.

Skills

Product Management

Strategic Planning

Operational Execution

Scalability

Operational Excellence

Product Development

Client Services

Testing Protocols

Agility

Efficiency

EliseAI

Conversational AI solutions for businesses

About EliseAI

EliseAI provides conversational artificial intelligence solutions tailored for businesses in the real estate and healthcare sectors. The platform automates customer interactions and operational workflows, integrating with existing systems like Property Management Systems and Customer Relationship Management systems. For real estate clients, EliseAI streamlines the leasing process with tools for automated tour scheduling and virtual tour management, allowing potential renters to receive responses and schedule appointments 24/7. In healthcare, EliseAI acts as an AI assistant to manage patient inquiries and appointment scheduling, enhancing efficiency in medical facilities. The company operates on a Software-as-a-Service model, charging subscription fees based on service levels and customization. EliseAI's goal is to improve operational efficiency and customer satisfaction by automating routine tasks and providing valuable insights through analytics.

New York City, New YorkHeadquarters

2017Year Founded

$138MTotal Funding

SERIES_DCompany Stage

Enterprise Software, AI & Machine Learning, Real Estate, HealthcareIndustries

201-500Employees

Benefits

Equity in the company in the form of stock options

Medical, Dental and Vision premiums covered at 100%

Fully paid parental leave

Commuter benefits

401k benefits

Monthly fitness stipend

Fun company social events through our Elise and the City program

Unlimited vacation and paid holidays

Risks

Increased competition from companies like Colleen AI and Funnel may erode market share.

Expansion into healthcare faces challenges due to regulatory requirements and integration issues.

Reliance on proprietary technology poses risks if competitors develop superior solutions.

Differentiation

EliseAI integrates seamlessly with PMS, CRM, and calendar applications for efficient communication.

The platform handles 50% of tour appointments, with 27% scheduled after business hours.

EliseAI supports multiple languages, enhancing its utility in diverse markets.

Upsides

EliseAI's Series D funding of $75M boosts its market expansion and product development.

The platform's AI-driven predictive analytics improve rental pricing and occupancy forecasting.

Growing demand for AI in telehealth services aligns with EliseAI's HealthAI expansion.

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