Product Manager, Otter - Los Angeles at Otter

Los Angeles, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Technology, Restaurant TechnologyIndustries

Requirements

5+ years of experience in product management or equivalent roles
Experience shipping and scaling consumer-facing products with measurable business impact
Strong UX instincts and empathy for both diners and operators
Strong cross-functional leadership: ability to drive alignment across engineering, design, GTM, and operations
Data-driven decision maker with SQL skills; comfortable with both structured and messy data
Based in Los Angeles office (in-office role five days a week)

Responsibilities

Build the most effective direct ordering platform, enabling restaurants to drive more sales, efficiency, and brand value without added cost
Lead the roadmap across Website Builder & SEO, Kiosk & QR, Catering, and Online/Mobile Ordering
Design seamless, integrated experiences that connect with Otter POS, KDS, analytics, and marketing – giving operators a single, unified platform
Develop fast, intuitive onboarding and enablement flows so restaurants can see value from day one
Identify differentiators like multi-store ordering and flexible kiosk/QR experiences that expand Otter’s reach and defensibility
Partner with engineering, design, GTM, and operations to deliver reliable, scalable products that drive measurable outcomes for restaurants and diners alike

Skills

Key technologies and capabilities for this role

Product ManagementUX DesignSEOWebsite BuilderKioskQR CodesCateringOnline OrderingMobile OrderingPOS IntegrationKDSAnalyticsRoadmap PlanningCross-functional Leadership

Questions & Answers

Common questions about this position

Is this role remote or in-office?

This is an in-office role based in the Los Angeles office, requiring presence five days a week.

What experience is required for this Product Manager role?

Candidates need 5+ years of experience in product management or equivalent roles, with a track record of shipping and scaling consumer-facing products with measurable business impact.

What key skills are needed for this position?

The role requires strong UX instincts and empathy for diners and operators, strong cross-functional leadership across engineering, design, GTM, and operations, and data-driven decision-making with SQL skills.

What is the company culture like at Otter?

Otter offers a collaborative environment where you'll work closely with talented colleagues across teams, with support and guidance to grow your career.

What makes a strong candidate for this Product Manager role?

A strong candidate has 5+ years in product management, experience scaling consumer products with business impact, strong UX empathy, cross-functional leadership, and SQL/data skills.

Otter

Connects parents with vetted babysitters

About Otter

Otter connects parents with qualified babysitters through its online platform, focusing on the childcare industry. The service stands out due to its thorough vetting process for sitters, which includes skills tests, reference checks, and interviews, along with mandatory background checks for both parents and sitters to ensure safety. Parents can book a sitter on short notice, sometimes as little as two hours, making it a convenient option for last-minute childcare needs. The company earns revenue by charging a fee for each booking, which is shared with the sitters, providing them with a flexible income opportunity. With significant backing from prominent venture capital firms, Otter aims to address the demand for reliable childcare services while ensuring a safe environment for families.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$30MTotal Funding

SERIES_ACompany Stage

Social Impact, Consumer GoodsIndustries

1-10Employees

Risks

Increased competition from new platforms offering similar services at lower fees.

Changes in local regulations could increase operational costs and complicate compliance.

Rising concerns about data privacy and security could decrease user trust.

Differentiation

Otter offers a rigorous vetting process for sitters, ensuring safety and reliability.

The platform allows parents to book childcare with as little as two hours' notice.

Otter connects parents with local stay-at-home parents, fostering community-based childcare.

Upsides

Increased demand for flexible childcare solutions due to remote work trends.

Growing interest in last-minute booking options for childcare services.

Venture capital interest indicates strong growth potential for tech-enabled childcare solutions.

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