Product Manager, IT at OpenAI

San Francisco, California, United States

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$325,000 – $405,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Artificial IntelligenceIndustries

Requirements

10+ years of product management or closely related experience, including leading complex, cross-functional products or platforms in high-growth or enterprise environments
Strong record of driving product strategy and execution for complex internal systems and applications, taking products from 0 to 1 and scaling from 1 to 10
Systems thinking and technical depth to partner with IT, platform engineering, and security
Lead with clarity and curiosity, guide autonomous teams, bring focus in ambiguity, define measurable outcomes, and iterate based on user feedback and data
Software engineering background with an understanding of modern architectures, APIs, Python, and front-end frameworks such as React, enabling close collaboration with engineering teams
Thrive in fast-changing environments where secure, reliable, and intuitive systems power people

Responsibilities

Set direction and drive alignment: Define and evolve product vision and roadmaps for core internal systems and platforms; ensure tools enable productivity, scale securely, and deliver a seamless employee experience; align priorities across IT, engineering, security, workplace and operational teams
Iterate and ship with purpose: Translate operational workflows and technical constraints into clear product requirements; partner with engineering, security, and IT teams to ship reliable, well-designed systems; use OpenAI models and existing internal capabilities to simplify processes, reduce toil, and increase autonomy and efficiency; validate impact in production, and scale improvements over time
Measure and improve: Define success metrics and measure user experience, operational efficiency, and system reliability; use data, telemetry, usage insights, and feedback loops to drive prioritization and continuous improvement; deliver measurable reductions in friction and support effort
Build deep systems & domain understanding: Develop deep understanding of identity, access, onboarding, endpoint, and network systems; understand systems end-to-end, from identity and access to endpoints and network surfaces; serve as a voice of the user, balancing usability, scale, reliability, and security requirements

Skills

Product Management

Roadmapping

Internal Systems

IT Platforms

Security

Productivity Tools

Employee Onboarding

Automation

Self-Service Tools

Usability Design

Scalability

OpenAI

Develops safe and beneficial AI technologies

About OpenAI

OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$18,433.2MTotal Funding

LATE_VCCompany Stage

AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health insurance

Dental and vision insurance

Flexible spending account for healthcare and dependent care

Mental healthcare service

Fertility treatment coverage

401(k) with generous matching

20-week paid parental leave

Life insurance (complimentary)

AD&D insurance (complimentary)

Short-term/long-term disability insurance (complimentary)

Optional buy-up life insurance

Flexible work hours and unlimited paid time off (we encourage 4+ weeks per year)

Annual learning & development stipend

Regular team happy hours and outings

Daily catered lunch and dinner

Travel to domestic conferences

Risks

Elon Musk's legal battle may pose financial and reputational challenges for OpenAI.

Customizable ChatGPT personas could lead to privacy and ethical concerns.

Competitors like Anthropic raising capital may intensify market competition.

Differentiation

OpenAI's capped profit model prioritizes ethical AI development over unlimited profit.

OpenAI's AI models, like Sora, offer unique video creation from text descriptions.

OpenAI's focus on AGI aims to create AI systems smarter than humans.

Upsides

OpenAI's $6.6 billion funding boosts its AI research and computational capacity.

Customizable ChatGPT personas enhance user engagement and satisfaction.

OpenAI's 'Operator' AI agent could revolutionize workforce automation by 2025.

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