[Remote] Product Manager, Internal Tools & Automation at Mission Lane

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

3+ years of Product Management experience, with a focus on internal platforms, process automation, or complex operational systems
Proven success improving processes in a high-volume contact center operations environment
Demonstrated ability to identify and solve operational bottlenecks through automation
Experience having internal stakeholders as customers, with a track record of empathy, user-centricity, and effective stakeholder management
Technical proficiency and the ability to have credible conversations with engineers about system architecture, APIs, and implementation trade-offs
Strong analytical skills and experience using data to drive decisions and measure success

Responsibilities

Develop a deep understanding of our internal operational workflows, systems, and challenges through research, data analysis, and collaboration with stakeholders
Champion the product vision and strategy for our internal tools and automation platforms, ensuring alignment with broader company objectives
Create, maintain, and prioritize the product backlog and roadmap, balancing new initiatives, feature enhancements, and technical debt
Translate business needs into detailed product requirements, user stories, and acceptance criteria for our engineering teams
Partner with Engineering and Operations to deliver high-quality solutions, managing the entire product lifecycle from ideation to launch and optimization
Guide change management for internal teams, ensuring new tools and automations are smoothly integrated into training and procedures to maximize their value
Define and analyze key performance metrics (e.g., time saved, error rate reduction, process efficiency) to measure and communicate the impact of your products and guide future improvements
Serve as the key communicator and advocate for our internal systems, ensuring stakeholders are informed and engaged throughout the development process

Skills

Mission Lane

Provides transparent credit solutions and education

About Mission Lane

Mission Lane LLC offers credit cards designed to help individuals build or rebuild their credit, particularly those with limited credit history or financial setbacks. Their products feature no hidden fees, no security deposits, and instant approval decisions, making them more accessible than traditional credit cards. The company stands out by providing free access to credit scores and educational resources, helping clients improve their creditworthiness. Mission Lane's goal is to promote responsible credit use by rewarding good financial behavior with higher credit limits over time.

Richmond, VirginiaHeadquarters

2018Year Founded

$687.8MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Full health, dental, and vision benefits

FSA

Paid parental leave

401k with company match

Generous PTO

Flexible work schedule

Risks

Increased competition from fintechs could erode Mission Lane's market share.

Economic downturns may lead to higher default rates, impacting profitability.

Rapid tech advancements require continuous updates, straining Mission Lane's resources.

Differentiation

Mission Lane offers credit cards with no hidden fees or security deposits.

Instant credit card application decisions reduce customer anxiety and waiting times.

Partnership with Plaid enhances access to over 7,000 financial apps and services.

Upsides

Recent $150 million investment supports aggressive expansion and product development.

Credit Builder Account offers unique value with no fees or interest for credit improvement.

Brandon Black's appointment as CEO brings strategic growth and operational excellence.

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