Product Manager I at Keywords Studios

Pune, Maharashtra, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Gaming, TechnologyIndustries

Requirements

3-5 years of experience as product manager in B2B tech space for commercially successful B2B products
Demonstrated deep knowledge of customer service and help desk processes and methods
Product management experience with software is a must
Managed products for BU/company through the $25-$100M ARR phase
Proven ability to design, develop, and ship B2B SaaS using agile methodologies
3-4 years of experience partnering closely with UX research teams, customer advisory boards, and leveraging customer feedback and product usage data

Responsibilities

Achieve strong product market fit with a simple-to-use, high-quality solution for end-user personas using disciplined customer discovery techniques and user-centered design aligned to GTM strategy; deliver 3-4X increase in end-user adoption/usage
Define product requirements leveraging deep domain knowledge, frequent customer validation throughout the PM lifecycle (discovery, design, pre-sales, post-sales, adoption, usage, expansion, renewal), Customer Advisory feedback, Product Council feedback, and product usage data to solve end-user pains
Communicate OKR-based requirements to Engineering, collaborate with Design, Development, and Quality through the product management lifecycle, and provide visibility/expectation setting to stakeholders and customers; measure by on-time delivery, low defects/bugs, and increased adoption/usage
Drive vision and strategy for End-user Experience with superior design/functionality for in-app Help & Support services; maintain differentiation
Drive product roadmap for End-user Experience aligned to market expansion strategy, maintaining customer happiness; measured by 25% increase in win rates against Zendesk and low churn (<10%)
Partner with product marketing, sales, and customer success to execute growth and adoption of End-user Experience with low cost of implementation/support; measure by decreased trouble tickets and zero/minimal CS implementation hours
Manage customer issues and expectations through direct engagement with customers, sales, and CS to share roadmap, resolve issues, and deliver commitments on time

Skills

Product Management

Customer Discovery

User-Centered Design

GTM Strategy

OKRs

Product Roadmap

Customer Validation

Zendesk

Keywords Studios

Comprehensive service provider for video games

About Keywords Studios

Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.

London, United KingdomHeadquarters

1998Year Founded

$487.8MTotal Funding

IPOCompany Stage

Consumer Software, Entertainment, GamingIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

401(k) Company Match

401(k) Retirement Plan

Flexible Work Hours

Company Equity

Risks

Increased competition may impact Keywords Studios' market share in the gaming industry.

Integration of acquired companies could pose operational challenges and affect service quality.

Reliance on major clients like Microsoft may lead to revenue volatility.

Differentiation

Keywords Studios offers end-to-end services for the entire game development lifecycle.

The company has a global presence with over 13,000 professionals in 25+ countries.

Proprietary technology enhances Keywords Studios' platform for digital content creation.

Upsides

Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.

Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.

Private equity interest indicates strong market confidence and strategic growth potential.

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