Product Manager - Customer Experience (Enrollments & Entitlements) at Northern Trust

Chicago, Illinois, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

College or University degree and/or relevant proven work experience
Strong oral and written communication skills; experienced in constructing/overseeing logical and conclusive presentations
Solid understanding or knowledge of 2-4+ NT products or business areas within an umbrella, mastery of 1-2+
Understanding of client needs and how this impacts the product development agenda/roadmap
Good at building key relationships, influencing and negotiating with clients, partners and leaders across multiple disciplines
Organizational skills to support the Business Unit's goals, resources needed, and to assess and develop the skills of staff
Program or project management experience (planning, analysis, design and governance) is advantageous
Knowledge of business strategy development for long-term planning and managing profitability/performance of a major business segment

Execute the strategy of the product umbrella as outlined by the Lead Product Manager, Head of Product Management and Product Executive
Perform Product Management Lifecycle activities in partnership with the Senior Product Manager: define target client segment market, evaluate industry trends, uncover opportunities, perform launches and post-launch assessments/recommendations
Perform regular maintenance of product materials, maintain product inventory and key metrics
Support new product introduction by creating the risk analysis
Provide sales support through client/prospect pitches and RFP response and review
Support discovery and innovation by creating client personas and evaluating competitors
Assist in new product planning activities by deriving forecasts, composing product requirements and establishing future metrics
Display a balanced, cross-functional perspective, liaising with the business to improve efficiency, effectiveness and productivity
Track customer satisfaction, evaluate metrics and KPIs, gauge channel performance, conduct post-product launch audits
Monitor capital and expenses and rate card alignment across regions
As subject area expert, provide comprehensive, in-depth consulting and leadership to team and partners at a high technical level
Balance high-level operational execution and development with execution of strategic direction of business function activities