[Remote] Product Manager - App Platform at PagerDuty

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Digital OperationsIndustries

Requirements

2+ years of product management experience in SaaS, enterprise software, or developer tools
Familiarity with web and mobile application design and technical implementation
Technical depth and communication skills to collaborate effectively with senior engineers
Proven success in high-velocity product teams delivering customer value through iteration and tight feedback loops
Proficiency with analytics tools and a track record of data-driven decision-making
Ability to communicate clearly with customers and internal stakeholders across product and go-to-market
Strong customer empathy and a curiosity-driven approach to learning their needs
Ability to lead through influence and drive outcomes across teams
Excellent collaboration and communication skills; able to make complex, highly technical topics easy to understand
Preferred Qualifications
Bachelor’s degree or higher in Engineering, Computer Science, a related technical field, or equivalent practical experience (e.g., software engineering)
Strong understanding of incident response and DevOps workflows
Ideally located near a PagerDuty office: Toronto (Canada), Lisbon (Portugal), Atlanta, GA (USA), or San Francisco, CA (USA)

Responsibilities

Work with product and UX design managers to deeply understand PagerDuty Operations Cloud functionality and customer journeys
Partner with our apps and platform product teams to understand, consolidate, and prioritize their UX needs
Deliver a powerful web and mobile user experience platform that empowers our app teams to deliver market-leading usability
Guide Accessibility and FedRAMP compliance, internationalization (i18n) and localization (l10n) programs to make our products available to more customers
Develop and deliver on an integrated roadmap serving our business priorities and product team needs

Skills

Key technologies and capabilities for this role

Product ManagementUX DesignPlatform DevelopmentCustomer JourneysUI PrinciplesProgram ManagementFront-end WebMobile ExperienceAgile Development

Questions & Answers

Common questions about this position

Is this Product Manager role remote-friendly?

While the role is posted as remote, candidates located near PagerDuty's hub locations in San Francisco, Atlanta, or Toronto will be given preference.

What are the basic qualifications for this Product Manager position?

Candidates need 2+ years of product management experience in SaaS, enterprise software, or developer tools, familiarity with web and mobile application design and technical implementation, technical depth and communication skills for collaborating with engineers, proven success in high-velocity product teams, proficiency with analytics tools for data-driven decisions, clear communication with stakeholders, and strong customer empathy.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at PagerDuty?

PagerDuty offers a flexible, award-winning workplace where you'll collaborate with kind and ambitious people to tackle complex problems and build a more equitable world.

What makes a strong candidate for this Product Manager - App Platform role?

Strong candidates will have 2+ years in product management for SaaS or developer tools, technical familiarity with web/mobile design, proven success in high-velocity teams, data-driven decision-making with analytics, and excellent communication plus customer empathy; proximity to San Francisco, Atlanta, or Toronto hubs is preferred.

PagerDuty

Incident management and response platform

About PagerDuty

PagerDuty specializes in incident management and response, providing a platform that helps organizations quickly address IT issues to minimize operational disruptions. The platform integrates with various monitoring tools to detect incidents in real-time, alerting the right personnel for swift action. This process aids in reducing downtime and maintaining service quality across sectors like technology, finance, healthcare, and retail. PagerDuty operates on a subscription-based model, offering different pricing tiers based on user count and feature levels, which ensures a steady revenue stream. The company also provides premium support and professional services, enhancing its offerings. Overall, PagerDuty aims to help organizations efficiently manage and resolve IT incidents, ensuring the reliability of their digital services.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$168.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health, AD&D, Disability, Vision, Life, and Dental Insurance

Paternity and Maternity Leave

Employee Assistance Program

PTO (Vacation / Personal Days)

Sick Time

Remote Work

Adoption Assistance

401(k)

Employee Stock Purchase Program

Flexible Spending Account

Student Loan Repayment Plan

Risks

Emerging AIOps platforms may erode PagerDuty's market share.

Economic downturns could affect subscription renewals and acquisitions.

Reliance on third-party integrations poses risks if partners change APIs.

Differentiation

PagerDuty integrates seamlessly with popular tools like Microsoft Teams and Slack.

Recognized as a leader in GigaOm's 2024 Radar for AIOps.

Subscription-based model ensures steady recurring revenue from diverse industries.

Upsides

Enhanced chat collaboration attracts more enterprise clients relying on Microsoft Teams and Slack.

Strategic focus on public sector and Americas sales expands market reach.

Investments by Intech and Quantbot indicate confidence in growth potential.

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