Product Manager 2 - Selling Empowerment (Hybrid - Seattle) at Nordstrom

Seattle, Washington, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

3+ years of product management or equivalent experience, ideally in retail, e-commerce, or technology
Passion for creating tools that empower frontline employees and improve customer experience
Ability to define, measure, and analyze processes to identify opportunities for improvement
Familiarity with Agile methodologies, software development principles, and testing frameworks
Proven ability to work cross-functionally with engineering, design, analytics, and business teams
Strong written and verbal communication skills, with experience presenting to diverse audiences in a matrixed organization

Responsibilities

Develop and maintain product roadmaps for Selling Empowerment tools, prioritizing features based on user needs, business objectives, data insights, and competitive analysis
Translate business goals into clear product requirements, including user stories, process flows, and wireframes
Partner with engineering and design to ensure solutions are intuitive, integrated, and aligned with Nordstrom’s store strategy
Define and monitor success metrics, including OKRs and KPIs, to measure product impact and inform iteration
Use data and user feedback to continuously improve usability and performance
Support go-to-market activities, including UAT, communication plans, and change management
Build strong relationships with peers, selling leaders, and cross-functional partners
Communicate effectively across all levels, from executives to in-store users, through clear storytelling and grounded optimism
Facilitate alignment on priorities and expectations across business and technical teams
Remain flexible and able to pivot based on new learnings, emerging opportunities, and evolving retail landscape
Triage and resolve product issues/outages in partnership with engineering, ensuring system health and reliability
Maintain a backlog of enhancements and technical debt, balancing short-term needs with long-term strategy

Skills

Product Roadmaps

User Stories

Wireframes

Process Flows

OKRs

KPIs

Data Insights

Competitive Analysis

UAT

Change Management

Stakeholder Collaboration

Nordstrom

Retailer offering clothing and accessories

About Nordstrom

Nordstrom is a retail company that focuses on providing a wide range of clothing, shoes, and accessories for men, women, and children. The company operates department stores and an online platform where customers can shop for various brands and styles. Nordstrom emphasizes a strong customer service experience, encouraging employees to take initiative and develop their careers within the organization. Unlike many competitors, Nordstrom fosters a culture of leadership and personal growth among its staff, which contributes to a dedicated and motivated workforce. The company's goal is to create a positive shopping experience while also being committed to environmental sustainability and community support.

Seattle, WashingtonHeadquarters

N/AYear Founded

$16MTotal Funding

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Risks

Increased competition from online retailers like Amazon may impact Nordstrom's market share.

Economic uncertainty could reduce consumer spending on luxury items, affecting sales.

Expansion into international markets exposes Nordstrom to geopolitical and currency risks.

Differentiation

Nordstrom emphasizes employee empowerment and career growth within the company.

The company is committed to environmental sustainability and community support.

Nordstrom's experiential retail approach includes pop-up shops and exclusive collaborations.

Upsides

Nordstrom Rack is expanding with new locations in West End and Lubbock by 2025.

The Nordy Club enhances customer savings and loyalty through exclusive benefits.

Strategic collaborations, like with DXL Big + Tall, expand Nordstrom's customer base.

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