Staff Service Designer
Apollo.ioSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Wealth Management, FinTechIndustries
Requirements
- Skilled in research methods (qualitative and quantitative) and synthesising insights into actionable design solutions
- A background in CX or Service Design, with experience designing processes and systems—not just screens
- Proficient at utilising design systems to deliver consistent and engaging user interfaces across products
- Experience working in SaaS or digital product environments is highly desirable
- A portfolio that demonstrates impact, problem-solving, and measurable outcomes
- Not a graphic design role; focus on designing experiences and services that deliver real value to customers and the business
Responsibilities
- Lead and participate in customer research to uncover insights and inform design decisions
- Design customer journeys, workflows, and service touchpoints that deliver seamless experiences
- Translate research findings into service blueprints, concepts, prototypes, and UI designs that balance usability and business outcomes
- Work collaboratively with product managers and engineers to ensure alignment and execution
- Engage in full end-to-end design processes, from discovery to validation
Skills
Product Design
Customer Research
UX Design
UI Design
Prototyping
Service Design
Customer Journeys
Workflow Design
Service Blueprints
NexHealth
Healthcare technology platform for patient engagement
About NexHealth
NexHealth enhances the patient experience in healthcare by providing a digital platform for healthcare providers, including dental and medical practices. Their software integrates patient communication, scheduling, and billing into one comprehensive system. The platform includes features like online scheduling, automated reminders, digital forms, and online bill payment, which help practices operate more efficiently and improve patient satisfaction. Unlike many competitors, NexHealth offers its services on a subscription basis, allowing practices to access their tools without large upfront costs. The company's goal is to support healthcare providers in modernizing their operations and improving patient engagement, especially in response to challenges like the COVID-19 pandemic.
San Francisco, CaliforniaHeadquarters
2017Year Founded
$172.3MTotal Funding
SERIES_CCompany Stage
Enterprise Software, HealthcareIndustries
201-500Employees
Benefits
Competitive salary
Equity
Medical, dental & vision
Unlimited PTO
Risks
Increased competition from Tendo Systems could threaten NexHealth's market share.
NexHealth's reliance on its current API may become a limitation against advanced competitors.
The $125M Series C funding increases pressure for rapid growth, risking operational challenges.
Differentiation
NexHealth offers a comprehensive platform integrating patient communication, scheduling, and billing.
The company provides a standardized API connecting patients, doctors, and healthcare developers.
NexHealth's SaaS model allows healthcare providers to access tools without significant upfront investment.
Upsides
NexHealth raised $125M in Series C funding, boosting its growth and innovation potential.
Integration with telehealth platforms can enhance patient engagement and expand service offerings.
AI-powered patient insights can improve outcomes and operational efficiency for healthcare providers.
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