Product Designer at MD Clarity

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, SaaS, Customer Experience, Enterprise SoftwareIndustries

Requirements

5–8+ years in product design, with a track record of designing SaaS, B2B, or enterprise software. Experience with CX, customer service, or AI/ML-powered products is a strong plus
A strong portfolio showcasing end-to-end product design work, including UX flows, interaction design, and polished UI
Expertise in Figma (or similar design tools) for prototyping and design system management
Ability to conduct user research, usability testing, and translate findings into actionable design solutions
Strong understanding of accessibility, responsive design, and enterprise-grade product design
Familiarity with designing for AI products and data-rich interfaces (dashboards, workflows, analytics)
Strategic thinker with a bias for action, curiosity for emerging technologies, and passion for creating delightful, human-centered experiences

Responsibilities

Lead Design Strategy: Drive the design vision for Clarity’s AI customer service products, ensuring intuitive, elegant, and human-centered experiences
End-to-End Ownership: Lead the full product design lifecycle—from research, discovery, and ideation to prototyping, user testing, and polished UI delivery
User-Centered Approach: Conduct user research and usability studies with customer service teams, agents, and end-users to uncover pain points and opportunities
Cross-Functional Collaboration: Partner closely with product managers, engineers, and AI/ML teams to translate complex AI capabilities into simple, powerful user experiences
Design Systems: Develop and maintain scalable design systems and interaction patterns that ensure consistency across the product ecosystem
Data-Informed Design: Use qualitative and quantitative insights to validate design decisions and optimize product usability and adoption
Mentorship: Guide and inspire junior designers, fostering a culture of creativity, excellence, and user-first thinking

Skills

Key technologies and capabilities for this role

Product DesignUX DesignUI DesignUser ResearchUsability TestingPrototypingDesign SystemsSaaS DesignB2B DesignEnterprise SoftwareCustomer ExperienceAI ProductsML Products

Questions & Answers

Common questions about this position

What is the location or work arrangement for this role?

The position is hybrid.

What compensation and benefits are offered?

Clarity offers competitive compensation, equity, and a benefits package.

What experience and skills are required for the Product Designer role?

Candidates need 5–8+ years in product design for SaaS, B2B, or enterprise software, a strong portfolio of end-to-end work, expertise in Figma or similar tools, user research and usability testing skills, and familiarity with accessibility, responsive design, and AI/data-rich interfaces.

What is the company culture like at Clarity?

Clarity has a collaborative, mission-driven team passionate about innovation, with a focus on user-first thinking, creativity, excellence, and shaping the future of AI in customer experience.

What makes a strong candidate for this Product Designer position?

A strong candidate has 5–8+ years of product design experience in SaaS or enterprise software, a portfolio showing end-to-end UX/UI work especially in CX or AI products, and a strategic mindset with expertise in Figma, user research, and design systems.

MD Clarity

Healthcare revenue cycle management software provider

About MD Clarity

MD Clarity provides healthcare revenue cycle management (RCM) software as a service (SaaS) to healthcare organizations like hospitals and clinics. Their software enhances price transparency, automates benefit verification, and ensures accurate reimbursement, helping clients reduce operational costs and improve revenue collection. A standout feature, Clarity Flow, automates front-end workflows to streamline patient intake and billing processes. The company's goal is to empower healthcare organizations to achieve greater financial efficiency and improve patient satisfaction.

Seattle, WashingtonHeadquarters

2010Year Founded

M_AND_ACompany Stage

Enterprise Software, HealthcareIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Health Savings Account/Flexible Spending Account

Wellness Program

Remote Work Options

Hybrid Work Options

Risks

Competition from established RCM providers like Epic and Cerner is increasing.

Potential regulatory changes may require additional compliance efforts and updates.

Rising demand for cybersecurity measures could necessitate more investment in security.

Differentiation

MD Clarity specializes in healthcare revenue cycle management with a SaaS model.

Clarity Flow automates front-end workflows, reducing denials and improving patient intake.

MD Clarity's data analytics capture missed revenue and reduce bad debt by 20%.

Upsides

MD Clarity named High Performer in G2's Summer 2024 Grid Report.

Partnerships with athenahealth and ModMed enhance integration with EHR systems.

Growing demand for patient financial experience aligns with MD Clarity's Clarity Flow.

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