Product Designer at MD Clarity

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, SaaS, Customer Experience, Enterprise SoftwareIndustries

Requirements

5–8+ years in product design, with a track record of designing SaaS, B2B, or enterprise software. Experience with CX, customer service, or AI/ML-powered products is a strong plus
A strong portfolio showcasing end-to-end product design work, including UX flows, interaction design, and polished UI
Expertise in Figma (or similar design tools) for prototyping and design system management
Ability to conduct user research, usability testing, and translate findings into actionable design solutions
Strong understanding of accessibility, responsive design, and enterprise-grade product design
Familiarity with designing for AI products and data-rich interfaces (dashboards, workflows, analytics)
Strategic thinker with a bias for action, curiosity for emerging technologies, and passion for creating delightful, human-centered experiences

Responsibilities

Lead Design Strategy: Drive the design vision for Clarity’s AI customer service products, ensuring intuitive, elegant, and human-centered experiences
End-to-End Ownership: Lead the full product design lifecycle—from research, discovery, and ideation to prototyping, user testing, and polished UI delivery
User-Centered Approach: Conduct user research and usability studies with customer service teams, agents, and end-users to uncover pain points and opportunities
Cross-Functional Collaboration: Partner closely with product managers, engineers, and AI/ML teams to translate complex AI capabilities into simple, powerful user experiences
Design Systems: Develop and maintain scalable design systems and interaction patterns that ensure consistency across the product ecosystem
Data-Informed Design: Use qualitative and quantitative insights to validate design decisions and optimize product usability and adoption
Mentorship: Guide and inspire junior designers, fostering a culture of creativity, excellence, and user-first thinking

Skills

Product Design

UX Design

UI Design

User Research

Usability Testing

Prototyping

Design Systems

SaaS Design

B2B Design

Enterprise Software

Customer Experience

AI Products

ML Products

MD Clarity

Healthcare revenue cycle management software provider

About MD Clarity

MD Clarity provides healthcare revenue cycle management (RCM) software as a service (SaaS) to healthcare organizations like hospitals and clinics. Their software enhances price transparency, automates benefit verification, and ensures accurate reimbursement, helping clients reduce operational costs and improve revenue collection. A standout feature, Clarity Flow, automates front-end workflows to streamline patient intake and billing processes. The company's goal is to empower healthcare organizations to achieve greater financial efficiency and improve patient satisfaction.

Seattle, WashingtonHeadquarters

2010Year Founded

M_AND_ACompany Stage

Enterprise Software, HealthcareIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Health Savings Account/Flexible Spending Account

Wellness Program

Remote Work Options

Hybrid Work Options

Risks

Competition from established RCM providers like Epic and Cerner is increasing.

Potential regulatory changes may require additional compliance efforts and updates.

Rising demand for cybersecurity measures could necessitate more investment in security.

Differentiation

MD Clarity specializes in healthcare revenue cycle management with a SaaS model.

Clarity Flow automates front-end workflows, reducing denials and improving patient intake.

MD Clarity's data analytics capture missed revenue and reduce bad debt by 20%.

Upsides

MD Clarity named High Performer in G2's Summer 2024 Grid Report.

Partnerships with athenahealth and ModMed enhance integration with EHR systems.

Growing demand for patient financial experience aligns with MD Clarity's Clarity Flow.

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