Product Design Lead - Digital Consumer Experience at M&T Bank

Baltimore, Maryland, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

NoVisa

Banking, Financial Services, FintechIndustries

Requirements

Strategic, systems and scale-minded with experience in early-stage product development and ambiguity
Experience shaping products through multiple evolutions, managing multiple designers to create development-ready features
Capacity to improve team capabilities in UX Strategy, Wireframing, and Concepting, establishing standards and upskilling the team
Comfortable driving evolutions in program operating models, maturing design and research participation in product design/development
Deep knowledge and experience utilizing and growing design systems that support multiple programs, influencing patterns and team operations
Front-end, generative research experience, either defining/leading research directly or participating effectively
Player-coach mindset for leading, delegating, and creating clarity for designers
Thought-leadership in envisioning end-states meeting business goals and user needs, informed by research
Eligible for full-time employment (no sponsorship, including F-1 visa with CPT/OPT/STEM OPT)

Responsibilities

Collaborate with Business Product Ownership & Management stakeholders to evolve Digital Products achieving business objectives and key results
Shepherd Product Experience Visions and Roadmaps communicating product evolution and value to customers/users over time
Strategize and plan product-level discovery and concept design exercises influencing feature shapes and streamlining detailed design/development
Exercise player-coach mindset: create clarity, shape/delegate work accelerating core efforts
Drive research integration into design workflows, collaborating with research team and peer design leads for research-driven decisions
Partner with design leads and design producer to elevate design/experience craft, ensuring high-quality, consistent outputs meeting business/experience objectives
Lead fast-paced ideation, concepting, and prototyping sessions to explore/validate experience directions early in lifecycle
Define/evolve product structure, anticipating change/growth, setting information architecture strategies (e.g., density, purpose)
Mentor Product Designers, build design thinking knowledge among product teams and senior leadership
Strategize/plan early-stage prototype and test methodologies driving design decisions

Skills

UX Strategy

Product Vision

Design Leadership

User Research

Concept Design

Roadmapping

Stakeholder Collaboration

Figma

Rapid Prototyping

Design Systems

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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