Process Optimization Partner at Turing

São Paulo, State of São Paulo, Brazil

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Human Resources, TechnologyIndustries

Requirements

3–5+ years of experience in HR operations, process improvement, or business automation
Strong understanding of HR workflows, systems, and employee experience design
Hands-on experience with automation platforms (Zapier, Boomi, etc.) and/or AI assistants or chatbot builders (e.g. ChatGPT Enterprise, etc.)
Familiarity with HRIS platforms (HiBob, Workday, or similar)
Strong project management skills and the ability to translate strategy into execution
Excellent written and verbal communication, with a collaborative and analytical mindset
Preferred Qualifications
Experience with Hubspot CRM
Exposure to AI prompt engineering, knowledge management, or digital transformation initiatives
Passion for creating intuitive, efficient, and employee-friendly systems

Responsibilities

Evaluate, document, and improve People Team workflows across the employee lifecycle (recruiting, onboarding, development, engagement, and offboarding)
Identify automation opportunities using tools like Zapier, Workato, Power Automate, or internal HRIS systems
Partner with HR stakeholders to reduce manual work, streamline approvals, and improve process accuracy
Implement and monitor AI-driven workflows that enhance response times and reduce operational bottlenecks
Design and maintain AI-powered chatbots to handle routine HR and general support inquiries, FAQs, and employee self-service needs
Continuously analyze chatbot performance to improve accuracy, tone, and efficiency using feedback loops and analytics
Collaborate with IT and data teams to ensure proper integration between HR systems and conversational AI platforms
Build and manage a centralized HR knowledge base that supports employees, managers, and the People Team
Develop structured documentation practices to ensure consistency and ease of information retrieval
Implement taxonomy and tagging systems that enable quick search and smart recommendations
Define and track key metrics related to process efficiency, automation adoption, and employee experience
Use data and feedback to prioritize initiatives and communicate impact to leadership
Stay current on emerging HR technologies, AI trends, and automation best practices

Skills

Key technologies and capabilities for this role

Process OptimizationWorkflow AnalysisZapierWorkatoPower AutomateHRISAI WorkflowsChatbotsAutomationHR Operations

Questions & Answers

Common questions about this position

What experience is required for the Process Optimization Partner role?

Candidates need 3–5+ years of experience in HR operations, process improvement, or business automation, along with a strong understanding of HR workflows, systems, and employee experience design. Hands-on experience with automation platforms like Zapier is also required.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this role remote or based in a specific location?

This information is not specified in the job description.

What tools will I work with in this role?

You'll use automation tools like Zapier, Workato, Power Automate, or internal HRIS systems, along with AI-driven workflows, chatbots, and knowledge bases.

What makes a strong candidate for this position?

A strong candidate has 3–5+ years in HR operations or process improvement, hands-on automation experience, and knowledge of HR workflows to design scalable AI and tech solutions.

Turing

AI-driven matching of businesses with engineers

About Turing

Turing provides tech services by using artificial intelligence to connect businesses with skilled software engineers for custom application development and on-demand engineering needs. The company has a large pool of over 3 million vetted engineers from 150 countries, allowing businesses to quickly find the right talent for their projects. When a company needs a developer, they specify the required skills, and Turing's AI matches them with the best candidates, streamlining the recruitment process and helping companies complete projects faster. Turing also supports engineers by offering access to high-paying remote job opportunities in the U.S., with a high rematch rate ensuring job stability. The goal of Turing is to enhance recruitment efficiency for businesses while providing valuable job opportunities for engineers.

Palo Alto, CaliforniaHeadquarters

2018Year Founded

$132.3MTotal Funding

SERIES_DCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Risks

Competition from platforms like DevZero offering cloud-based development environments.

Crowded market with new AI-driven talent platforms like Gaper and Aloa.

Potential brand confusion with South Korean company Turing Co.

Differentiation

Turing uses AI to match businesses with over 3 million vetted engineers.

Turing's Talent Cloud accelerates team building, similar to scaling servers on AWS.

Turing offers a 99% rematch rate for engineers, ensuring job stability.

Upsides

Remote work trend boosts demand for Turing's remote engineer connections.

Global tech talent shortage increases reliance on Turing's AI-powered talent matching.

Turing's AI-driven recruitment tools enhance hiring efficiency and accuracy.

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