Program Manager, Fulfillment & Logistics
QuinceSalary not specified
Full Time
Mid-level (3 to 4 years)
Process Coordinator - Subpoena Fulfillment at Capital One
Riverwoods, Illinois, United States
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, BankingIndustries
Requirements
- High School Diploma, GED or equivalent certification, or military experience
- At least 1 year of experience in Google Workspace and Excel
- Ability to work onsite at the Riverwoods location in accordance with Capital One hybrid policy (3 days per week in-person)
Responsibilities
- Review and prepare responses to subpoenas and government agency requests for customer account information consistent with the best interests of customer/company
- Interact with business lines to research account systems of record to compile requested information
- Evaluate account information received from all business lines to ensure completeness, quality, and accuracy consistent with subpoena requests
- Communicate with requesting parties/agencies to resolve ambiguous requests
- Notate relevant request and response information in system of record
- Manage workload in an efficient manner to ensure requests are completed timely and within stated team benchmarks
- Identify and solve issues within scope and escalate to management in a timely manner
- Actively support and comply with team and department objectives
- Ability to prioritize tasks and manage deadlines
- Assist with team administrative functions, reporting, and special projects (as needed)
Skills
Subpoena Review
Account Research
Document Collection
Internal Coordination
Data Evaluation
Legal Communication
Workload Management
Task Prioritization
Deadline Management
Issue Resolution
Administrative Support
Reporting
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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