Private Cloud Support Specialist (CSP) at Hewlett Packard Enterprise

Sofia, Sofia-City, Bulgaria

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud ComputingIndustries

Requirements

Bachelor’s degree in engineering (or equivalent)
Minimum 4 years of relevant experience in Enterprise Managed Service environment for Tier 2 Engineer
Working experience in Linux, DHCP, DNS, LDAP, NFS technologies
Expert on one or more infrastructure components - Compute, Storage (iSCSI & FC), Network
Understanding of Docker containers
Understanding of scripting (Shell, Python, VMware PowerCLI)
Basic understanding of cloud management tools such as OpsRamp, Logz.io, Aruba Fabric Composer, Morpheus
Strong Admin, Operate and Manage skills in VMware vSphere and server hardware
Advanced skills in VMware components: Admin, Operate and Manage vSphere Datacenter; ESXi and vCenter upgrades; ESXi command line interface; vCenter HA, DRS, and other cluster features; Virtual Machine operations and configurations; vSphere Performance Monitoring and Performance Chart; vSphere Networking, Standard Switch, Distributed Switch (VDS); vSphere Storage
Good understanding of VMware SRM and vSAN
Advanced skills in VMware NSX
Advanced skills on VMware Cloud Foundation
Certification on the latest track like VMware VCP/vSAN, ITIL is an advantage
Strong customer focus, sensitivity in dealing with diverse cultures, ability to learn and adapt quickly
Excellent communication skills
Ability to work in a cross-functional team
Understanding of CI/CD and DevOps methodologies
Flexible to work in 24/7 support environment

Responsibilities

Attend daily standups/scrums
Respond to service alerts and take remedial actions
Follow Change Management processes and procedures
Resolve customer’s issues via telephone, email, or remote sessions
Identify and escalate issues in a timely manner to vendor according to process guidelines
Lead service restoration/incident resolution during MIs (major incidents)
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
Collaborate with other technology teams in diagnosing and isolating the cause of complex issues
Maintain quality on case documentation, SLA timeframes and operational metrics
Perform within the Productivity Measure of the team (scorecard)
Handle Problem Management, Post Incident Reviews and RCA

Skills

Linux

DHCP

DNS

LDAP

NFS

iSCSI

Docker

Shell

Python

VMware PowerCLI

VMware vSphere

OpsRamp

Logz.io

Aruba Fabric Composer

Morpheus

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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