Principal Technology Consultant, CRM and Customer Workflows (Secret Clearance)

Addison, Texas, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, IT ServicesIndustries

Requirements

Candidates must possess a Secret Clearance and have experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. Experience with the ServiceNow platform and its AI offerings such as Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, and Generative AI is required. Proficiency in JavaScript, HTML, CSS, REST, SSO, and Mid-servers is also necessary.

Responsibilities

The Principal Technical Consultant will act as a technical expert on customer engagements, configuring ServiceNow Customer Workflow products to accelerate business outcomes. Responsibilities include educating the ServiceNow community through white papers, advising customers on leveraging the platform for process transformation, and leading design workshops. The role involves guiding customers through ServiceNow capabilities, drafting user stories, providing oversight for system administrators, and performing hands-on development. Additionally, the consultant will prepare customer-facing deliverables, manage multiple projects, lead continuous improvement for delivery materials, support sales activities, and provide training to team members and partners. Travel up to 50% annually is expected.

Skills

CRM

Customer Workflows

ServiceNow platform

Configuration

Customer Service

Process definition

Process re-engineering

Gap analysis

Technical consulting

Cloud-based platform

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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