[Remote] Principal Technical Program Manager at Accela

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Cloud ComputingIndustries

Requirements

10+ years of Service Management experience in SaaS (preferred) or Managed Services environments
Mastery of the development of reporting and metrics in SaaS/Managed Services environments
Excellent vendor management and negotiation skills
Finance and Business acumen – must be able to articulate impacts to Cost of Revenue, margin/marginal cost, and work closely with Finance Business Partner against modelling including plan, forecast, actuals
Experienced in technical infrastructure including Cloud (Azure and AWS) operating environments
Project Management skills and/or certification skills
Strong interpersonal, presentation and communication skills. A strong influencer

Responsibilities

Define and govern processes for Production Incident, Problem, Change Management and escalations for services delivered in Public Cloud (Azure and AWS). Function as process manager until processes can be fully operationalized
Maintain a portfolio of key technology vendors and oversee technology spend and vendor relationships
Develop Quality of Service and Execution metrics that align with Accela’s business objectives for presentation with executive leadership
Drive cross-functional SaaS transformation initiatives
Develop and maintain a cost model for cloud consumption and expense based on service capacity needs
Work closely with Finance Business Partner(s) to update forecast and set and govern budget, ensuring monthly cost intelligence is delivered (via PowerBI)
Develop and maintain cost reporting and drive optimization programs with service owner(s)
Drive maturity in Root Cause Analyses, Operability Review, Service Review, and associated metrics
Prioritize bugs, design change, and feature requests in order to ensure proper focus on non-functional requirements for Accela’s SaaS offerings
Manage execution of key Compliance deliverables including patching within OLA and DR/BCP testing
Develop Production Operations and Service Desk capabilities in partnership cross-functionally and with key vendors
Potential to lead a small team over time

Skills

Key technologies and capabilities for this role

AWSAzurePowerBIIncident ManagementProblem ManagementChange ManagementCapacity ManagementVendor ManagementFinancial ModelingRoot Cause AnalysisComplianceDR/BCP

Questions & Answers

Common questions about this position

What experience level is required for this Principal Technical Program Manager role?

The role requires 10+ years of Service Management experience in SaaS (preferred) or Managed Services environments.

What are the key technical skills needed for this position?

Candidates need mastery of reporting and metrics in SaaS environments, experience with Cloud (Azure and AWS) operating environments, and Project Management skills or certification.

Is there a salary or compensation range mentioned for this role?

This information is not specified in the job description.

What is the reporting structure and team leadership potential?

The role reports to the SVP, Cloud Operations, and has potential to lead a small team over time.

What makes a strong candidate for this Principal Technical Program Manager position?

Strong candidates will have excellent vendor management skills, finance and business acumen for cost modeling and forecasting, strong interpersonal and communication skills, plus desired ITIL certification and PowerBI experience.

Accela

Cloud-based solutions for government agencies

About Accela

Accela provides cloud-based solutions designed for government agencies to enhance civic engagement and streamline operations. Its main product, the Construct API, enables developers to create applications that improve interactions between government entities and citizens. These applications can assist with various civic functions, including permitting, licensing, code enforcement, and public health management. Accela differentiates itself from competitors by offering a subscription-based Software as a Service (SaaS) model, along with open-source tools and resources that foster a community of developers focused on civic technology. The company's goal is to improve efficiency, transparency, and citizen satisfaction in government services.

San Ramon, CaliforniaHeadquarters

1999Year Founded

$151.4MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Government & Public Sector, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Family Planning Benefits

401(k) Retirement Plan

401(k) Company Match

Health Savings Account/Flexible Spending Account

Life Insurance

Disability Insurance

Mental Health Support

Risks

Emerging civic tech startups pose a threat to Accela's market share.

Integration challenges with OpenCounter may disrupt service delivery.

Economic downturns could reduce government spending on Accela's SaaS solutions.

Differentiation

Accela offers a comprehensive suite of cloud-based solutions for government agencies.

The Construct API enables developers to enhance civic engagement and streamline operations.

Accela's acquisition of OpenCounter simplifies permitting and licensing processes for users.

Upsides

Increased demand for digital government services boosts Accela's SaaS offerings.

Smart city initiatives globally expand Accela's market reach.

Data-driven decision-making in government operations increases demand for Accela's analytics capabilities.

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