[Remote] Principal Technical Consultant (Integrations/AI) at ServiceNow

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, Artificial IntelligenceIndustries

Requirements

Candidates must possess at least 8 years of experience in configuration and development for complex integration technologies. They should have demonstrated ability to influence and consult with customers, providing thought leadership on business process and technical problems. A minimum of two ServiceNow mainline CIS certifications and the ServiceNow Certified Application Developer (CAD) certification are required. Experience with architecting systems integrations and creating complex high-level architecture diagrams is essential.

Responsibilities

The Principal Technical Consultant will act as a functional and technical expert, configuring ServiceNow Integrations based on best practices to accelerate customer business outcomes. This includes designing and implementing integrations between ServiceNow and third-party platforms, resolving errors, and providing support. The role involves leveraging AI capabilities like Virtual Agent, NLU, AI Search, and Generative AI to develop solutions tailored to user requirements. Responsibilities also include devising integration development plans, formulating architectures, coordinating with other developers, ensuring best practices are followed, and acting as a subject matter expert to solve complex user issues related to Integrations and AI solutions.

Skills

Integrations

ServiceNow platform

Programming

System configuration

Problem-solving

Technical consulting

API integration

Cloud platform

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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