Principal Tech Product Mgr at AT&T

Plano, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

NoVisa

Telecommunications, TechnologyIndustries

Requirements

Bachelor’s degree in Business, Computer Science, Information Systems, or related field (Master’s preferred)
8+ years of product management experience in telecom, focused on wireless and broadband billing systems
Expertise in telecom billing processes, revenue assurance, charging, invoicing, and related regulations
Strong command of SAFe Agile methodology; SAFe certification highly desirable
Proven ability to build and nurture relationships with both business and technical stakeholders
Exceptional analytical, critical thinking, and problem-solving skills
Outstanding communication skills, able to engage technical and non-technical audiences alike
Track record of translating complex business requirements into actionable product features and delivering results in a fast-paced environment
Passionate about telecom billing with analytical and multi-tasking abilities to thrive in a fast-paced environment
Deep understanding of design systems and principles to ensure seamless product execution
Proven experience bridging the gap between design and development teams to deliver a refined billing experience
Office presence of a minimum of 5 days per week in the posted location(s); no relocation offered

Responsibilities

Define and drive the product vision and strategy for wireless and broadband billing solutions
Translate business needs into clear, prioritized features and actionable user stories
Serve as the key liaison between Agile teams and stakeholders, ensuring alignment and clarity
Prioritize initiatives based on business impact, customer value, and technical feasibility
Collaborate closely with Product Owners to maintain a well-defined, value-driven backlog
Engage in all SAFe Agile ceremonies to champion transparency, progress, and continuous improvement
Monitor industry trends and emerging technologies to keep our products ahead of the curve
Leverage AI and analytics to enhance product performance and decision-making
Champion innovative product strategies, lead cross-functional teams, and ensure products set the benchmark for customer satisfaction and business value

Skills

Product Management

Telecom Billing

Wireless Billing

Broadband Billing

Agile

SAFe

Product Vision

User Stories

Backlog Management

Cross-functional Teams

Design Systems

Stakeholder Management

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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