Principal Systems Engineer at Fidelity Investments

Westlake, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, TechnologyIndustries

Requirements

10+ years of experience in technology operations, systems engineering, or production support leadership
Proven ability to lead and deliver complex improvement initiatives in large-scale environments
Strong background in IT Service Management (ITSM), incident/problem management, and operational process optimization
Expertise in observability and monitoring tools (e.g., OTEL, Splunk, DataDog, Prometheus, Grafana)
Experience implementing SLI/SLO/SLAs and reliability engineering practices
Familiarity with automation and scripting (Python, Bash, PowerShell, or similar)
Solid understanding of On-Prem and Public Cloud environments (AWS/Azure/GCP)
Experience supporting 24/7, high-availability production environments
Knowledge of networking, load balancing, and security fundamentals
Agile and DevOps mindset with experience in CI/CD and operational automation
Optional certifications: ITIL, AWS, SRE-related credentials
Leadership excellence: Ability to inspire, mentor, and guide teams toward operational excellence
Strategic thinking: Skilled at identifying top issues and opportunities for improvement
Execution focus: Proven track record of driving projects from concept to measurable outcomes
Collaboration and influence: Ability to work across engineering, product, and business teams
Data-driven mindset: Comfortable using KPIs and metrics to track progress and communicate impact

Responsibilities

Lead initiatives to improve observability, automation, and operational efficiency for critical associate-facing applications
Drive proactive monitoring and telemetry to reduce reactive firefighting and improve incident response
Partner with engineering and business leaders to prioritize and resolve top issues impacting associate experience
Implement automation and self-service capabilities to reduce manual intervention and accelerate resolution times
Establish and track SLIs/SLOs to measure and improve reliability and performance
Communicate progress and outcomes to senior leadership and stakeholders

Skills

Key technologies and capabilities for this role

ITSMOTELSplunkDataDogPrometheusGrafanaSLI/SLO/SLAPythonBashPowerShellAWSAzureGCPCI/CDDevOpsITIL

Questions & Answers

Common questions about this position

What experience level is required for this Principal Systems Engineer role?

The role requires 10+ years of experience in technology operations, systems engineering, or production support leadership.

What are the key technical skills needed for this position?

Expertise in observability and monitoring tools like OTEL, Splunk, DataDog, Prometheus, and Grafana is required, along with experience in automation scripting (Python, Bash, PowerShell), SLI/SLO/SLAs, reliability engineering, and On-Prem/Public Cloud environments (AWS/Azure/GCP). Knowledge of networking, load balancing, security fundamentals, and 24/7 high-availability support is also essential.

Is this role remote or does it require office work?

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office.

What leadership and soft skills are important for this position?

Leadership excellence to inspire and mentor teams, strategic thinking to identify issues and opportunities, execution focus with a proven track record, collaboration across teams, and a data-driven mindset using KPIs and metrics are key.

What makes a strong candidate for this Principal Systems Engineer role?

A self-starter with proven ability to lead complex improvement initiatives in large-scale environments, strong ITSM and incident management background, an Agile/DevOps mindset, and optional certifications like ITIL or AWS/SRE credentials stands out.

Fidelity Investments

Investment management and financial services provider

About Fidelity Investments

Fidelity Investments offers a range of financial services and tools designed to help individuals manage their investments and stay informed about the markets. Their products include mobile applications and market monitoring tools that provide users with real-time market quotes, news, and trading capabilities. For example, the Fidelity Market Monitor for Glass delivers daily market quotes directly to Google Glass, while the Fidelity app for Windows Phone 8 allows users to access news and trading tools on their mobile devices. Additionally, features like the Watch List Visualization for iPad help users track stock price changes over time using a heatmap. What sets Fidelity apart from its competitors is its focus on integrating new technologies and user-friendly interfaces to enhance the investment experience. The goal of Fidelity Investments is to empower individuals with the information and tools they need to make informed financial decisions.

Boston, MassachusettsHeadquarters

1946Year Founded

$120,238.8MTotal Funding

DEBT_FINANCINGCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Mental Health Support

Hybrid Work Options

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Parental Leave

Student Loan Assistance

Tuition Reimbursement

Risks

Loss of key personnel like Gita Bal may impact Fidelity's research capabilities.

Increased competition from Vanguard's new division could draw clients away from Fidelity.

Potential reputational risk from Bitcoin ETF outflows could affect Fidelity's offerings.

Differentiation

Fidelity Labs offers innovative beta products like Market Monitor for Google Glass.

Fidelity's mobile solutions are available on multiple platforms, including Windows Phone and iPad.

Fidelity's Open Limit Order Visualization provides unique insights into order execution proximity.

Upsides

Increased adoption of wearable tech could boost Fidelity's mobile solutions.

Growing interest in Bitcoin ETFs suggests expansion in Fidelity's digital asset offerings.

Rise of AI could benefit Fidelity's data analytics and AI-driven investment strategies.

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